Cartridge error, Supply Error, Toner Error  - HP Color Laserjet M280  |  HP Color Laserjet M281
79 Error Continuous Reboot  Loop. 

Problem:
Cartridge Error
Supply Error
Toner  Cartridge Error
79 Error (Continuous reboot)

Affected HP Models
HP Color Laserjet M280
HP Color Laserjet M281

Description:
After auto updating printer firmware.  The printer will boot to an error of either Cartridge Error, Supply Error, Toner Cartridge error. The printer will also display after a short period 79 Error and begin to automatically turn itself off and turn back on (continuous reboot).    

Remedy:
HP's Latest firmware update  (firmware date code 20201021)is causing the printer to not accept 3rd party (Non-OEM) toner cartridges.   If 3rd party or non-OEM toner cartridge(s) are installed, the printer will display one of the following error:  Supply error | Cartridge Error | Toner Cartridge Error.    Also, some end-user is reporting 79 Errors with a continuous loop.    
To resolve you need to downgrade the printer's firmware to the previous date code and disable auto-update within the printer.

Call our Support Group to schedule an onsite service appointment and one of our experienced technicians with perform the downgrade and disable auto-update. 

 

Printer Repair Experts
(888) 276-4666 Toll-Free