HP LASERJET M2727 PAPER JAM

HP LaserJet M2727 MFP   – Clear jams

 
Causes of jams
 
Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:
 
The input trays are loaded improperly or overfilled, or the media guides are not set properly.
 
Media is added to or removed from an input tray during a print job or an input tray is removed from the product during a print job.
 
The cartridge door is opened during a print job.
 
Too many sheets have accumulated in an output area, or sheets are blocking an output area.
 
The print media that is being used does not meet HP specifications. See Paper and print media.
 
The media is damaged or has foreign objects attached to it, such as staples or paper clips.
 
The environment in which the print media was stored is too humid or too dry. See Paper and print media.
 
Where to look for jams
 
Jams can occur in these locations:
 
In the automatic document feeder (ADF)
 
In input areas
 
In the automatic duplexer
 
In output areas
 
Inside the product
 
Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product.
 
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.
 
Clear jams from the ADF
 
Occasionally, media becomes jammed during a fax, copy, or scan job.
 
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.
 
The ADF input tray is loaded incorrectly or is too full. See Load paper and print media for more information.
 
The media does not meet HP specifications, such as those for size or type. See Paper and print media for more information.
 
Open the ADF cover.
 
1: Procedure illustration
 
Verify that any shipping tape inside the ADF has been removed.
 
Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.
 
2: Procedure illustration
 
Lifting the green lever, rotate the pick mechanism until it stays open.
 
3: Procedure illustration
 
Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
 
4: Procedure illustration
 
Open the ADF lid and gently loosen the media by using both hands.
 
5: Procedure illustration
 
When the media is free, gently pull it out in the direction shown.
 
6: Procedure illustration
 
Close the lid to the flatbed scanner.
 
7: Procedure illustration
 
Lower the green lever.
 
8: Procedure illustration
 
Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
 
9: Procedure illustration
 
Close the ADF lid.
 
10: Procedure illustration
 
Clear jams from the input-tray areas
 
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
 
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
 
Depending on where the jam is located, some of the following steps might not be necessary.
 
Open the rear output door.
 
11: opening the straight-through output door
 
Rotate the green pressure release levers downward.
 
12: rotating the pressure release levers
 
Open the print-cartridge door.
 
13: opening the print-cartridge door
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
14: removing jammed media
 
Close the print-cartridge door.
 
15: closing the print-cartridge door
 
Open tray 2 and tray 3.
 
16: opening main input tray
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
17: removing jammed media
 
If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the product.
 
18: removing the jammed media
 
Close tray 2 and optional tray 3.
 
Close the rear output door.
 
Clear jams from the duplexer
 
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
 
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
 
Depending on where the jam is located, some of the following steps might not be necessary.
 
Open the rear output door.
 
19: opening the straight-through output door
 
Rotate the green pressure release levers downward.
 
20: rotating the pressure release levers
 
Remove tray 2.
 
21: removing tray 2
 
Push down on the green lever on the automatic two-sided path door on the front of the product.
 
22: opening front automatic two-sided path door
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
23: removing jammed media
 
If you cannot grasp the media with your hands, perform the procedure in .
 
Close the automatic two-sided path door.
 
24: closing front automatic two-sided path door
 
Reinsert tray 2.
 
25: reinserting tray 2
 
Close the rear output bin, and then open the automatic two-sided path door on the back of the product.
 
26: opening rear automatic two-sided path door
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
27: removing jammed media
 
Close the automatic two-sided path door.
 
28: closing rear automatic two-sided path door
 
Clear jams from the output-bin areas
Top (face-down) output bin
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
29: removing jammed media
 
Rear (face-up) output bin
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
 
Open the straight-through output door.
 
30: opening the straight-through output door
 
Pull down the green pressure-release levers.
 
31: rotating the pressure release levers
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
 
32: removing the jammed media
 
If you cannot grasp the media with your hands, perform the procedure in .
 
Close the straight-through output door.
 
33: closing the straight-through output door
 
Clear jams from the print-cartridge area
 
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
 
When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.
 
Open the print-cartridge door, and remove the print cartridge.
 
34: removing print cartridge
 
To prevent damage to the print cartridge, minimize its exposure to direct light.
 
On the product, open the rear output door, and then rotate the green pressure-release levers downward.
 
35: opening the straight-through output door
 
With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.
 
36: removing jammed media
 
Replace the print cartridge and close the print-cartridge door.
 
37: reinstalling the print cartridge
 
Close the rear output door.
 
Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only)
 
To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time.
 
Turn off the HP LaserJet M2727nfs mfp, and then open the stapler door.
 
38: Product with stapler door open
 
Opening the stapler door disables the stapler.
 
Remove the staple cassette from the product.
 
39: Product staple cartridge being removed
 
Clear any loose staples from the stapler and from the staple cassette.
 
40: Staple removed from product
 
Replace the staple cassette.
 
41: Product with staple cassette being replaced
 
Close the stapler door, and then turn on the product.
 
42: Product with stapler door closing
 
Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary.
 
Avoid repeated jams
 
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.
 
Verify that the media guides are properly adjusted.
 
Check that the input tray is securely in place.
 
Do not add print media into the input tray while the product is printing.
 
Use only HP-recommended media types and sizes. See Paper and print media for more information about print media types.
 
Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.
 
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
 
Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.
 
Printer Repair Experts 888-276-4666 

HP JETDIRECT FIRMWARE UPGRADE INSTRUCTIONS

HP Jetdirect Print Servers – Update firmware for a single JetDirect Print Server using Jetdirect EWS or FTP

Introduction

This document describes how to update HP Jetdirect firmware. Similar to service packs for operating systems, HP provides firmware updates for printers, MFPs, and JetDirect Print Servers to help address any known issues and add new features throughout the support life of the printer. To make sure the JetDirect Print Server is up to date, HP recommends updating the firmware.

 

NOTE: The recommended method for upgrading the embedded Jetdirect Inside firmware is to use the printer RFU. See the printer documentation for assistance, or download the printer firmware package at

Continue reading “HP JETDIRECT FIRMWARE UPGRADE INSTRUCTIONS”

HP LaserJet P3005 Clear paper jams

HP LaserJet P3005 Series Printer – Clear jams

Jam locations

Use this illustration to resolve jams in the device.

1  Print Cartridge

2  Input Tray

3  Output Bins

4  Duplex path (For Two-sided printing)

Jam recovery

This device automatically provides jam recovery, a feature that you can use to set whether the device should attempt to automatically reprint jammed pages.

AUTO instructs the device to attempt to reprint jammed pages.

OFF instructs the device not to attempt to reprint jammed pages.

During the recovery process, the device might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.

To improve print speed and increase memory resources, you might want to disable the jam recovery.

Turn off jam recovery

Press Menu.

Press (DOWN) to highlight CONFIGURE DEVICE, and then press (SELECT).

Press (DOWN) to highlight SYSTEM SETUP, and then press (SELECT).

Press (DOWN) to highlight JAM RECOVERY, and then press (SELECT).

Press (DOWN) to highlight OFF, and then press (SELECT).

Press Menu to return to the Ready state.

When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams.

The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu.

Clear jams from the input-tray areas
To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure.

Slide the tray out of the device, and remove any damaged paper from the tray.

If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device. If the paper is not visible, look in the top cover area.

Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.

Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

Open and close the top cover to clear the jam message.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the print-cartridge area

Open the top cover and remove the print cartridge.

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

Slowly pull the media out of the device. Be careful to not tear the media.

Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

Replace the print cartridge, and then close the top cover.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the output-bin areas
If media is jammed in the top output area, but most of the media is still inside the device, it is best to remove it through the rear door.

Open the rear door.

Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.

Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.)

If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media.

Close the rear door. (The clips automatically return to their original positions when the rear door is closed.)

Open and close the top cover to clear the jam message.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the optional duplexer

Remove tray 2 from the device.

Push the green button on the top right front of the tray 2 opening to access the duplex paper path.

Reach in and pull out the jammed paper.

Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).

Reinstall tray 2.

Solve repeated jams

If jams occur frequently, try the following actions:

Check all the jam locations. A piece of media might be stuck somewhere in the device.

Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.

Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.)

Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.)

Try printing to a different output bin.

The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

If you are printing from tray 1, try feeding fewer sheets of media at a time.

If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray.

Turn over the media stack in the tray. Also, try rotating the stack 180°.

Try rotating media to feed through the device from a different orientation.

Check the media quality. Do not use damaged or irregular media.

Use only media that meets HP specifications.

Do not use media that has already been used in a device or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.

Do not use media with staples or media that has had the staple removed. Staples can damage the device and can void warranty.

Make sure that the power supplied to the device is steady and meets device specifications.

Clean the device.

Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see

Common causes of jams

If the device still continues to jam, contact HP Customer Support or your authorized HP service provider.

HP LaserJet P3010 P3015 paper Jam

HP LaserJet P3010 P3015 Series Printers – Jams

 
 
Common causes of jams
 
Many jams are caused by using paper that does not meet HP specifications.
 
The product is jammed.1
 
 
Cause
 
Solution
 
 
The paper does not meet specifications.
 
Use only paper that meets HP specifications.
 
 
A component is installed incorrectly.
 
Verify that all components are correctly installed.
 
 
You are using paper that has already passed through a product or copier.
 
Do not use paper that has been previously printed on or copied.
 
 
A tray is loaded incorrectly.
 
Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray.
 
 
The paper is skewed.
 
The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
 
 
The paper is binding or sticking together.
 
Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray.
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
 
 
The paper is removed before it settles into the output bin.
 
Reset the product. Wait until the page completely settles in the output bin before removing it.
 
 
During two-sided printing, you removed the paper before the second side of the document was printed.
 
Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it.
 
 
The paper is in poor condition.
 
Replace the paper.
 
 
The internal rollers from the tray are not picking up the paper.
 
Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray.
 
 
The paper has rough or jagged edges.
 
Replace the paper.
 
 
The paper is perforated or embossed.
 
Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
 
 
Product supply items have reached the end of their useful life.
 
Check the product control panel for messages alerting you of supplies status, or print a supplies status page to verify the remaining life of the supplies.
 
 
Paper was not stored correctly.
 
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
 
1If the product continues to jam, contact Printer Repair Experts (888) 276-4666
 
Clear jams
Clear jams from Tray 1
To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams .
 
Slowly pull the jammed paper or other print media out of the product. If part of the paper has already been pulled into the product, see Clear jams from the top cover .
 
1: Tray 1 jam
 
Press the OK button to clear the message.
 
2: OK button
 
Clear jams from Tray 2 or an optional 500-sheet tray
To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams .
 
Remove the tray from the product.
 
3: Remove the tray
 
Remove any damaged paper from the tray, and then reinsert the tray.
 
4: Remove jammed paper
 
Press the top-cover-release button, and open the top cover.
 
5: Top cover
 
Remove the print cartridge.
 
6: Print cartridge
 
Remove any jammed paper.
 
7: Remove jammed paper
 
Reinsert the print cartridge.
 
8: Print cartridge
 
Close the top cover.
 
9: Top cover
 
Clear jams from the top cover
To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top .
 
Press the top-cover-release button, and open the top cover.
 
10: Top cover
 
Remove the print cartridge.
 
11: Print cartridge
 
Remove any jammed paper.
 
12: Remove jammed paper
 
Reinsert the print cartridge.
 
13: Print cartridge
 
Close the top cover.
 
14: Top cover
 
Clear jams from the rear door and the fuser area
To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear .
 
Open the rear door, and push down so it is fully opened to a 90° angle.
 
The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
 
15: Rear door
 
Remove any jammed paper.
 
16: Remove jammed paper
 
Press the top-cover-release button, and open the top cover.
 
17: Top cover
 
Close the rear door.
 
18: Rear door
 
Remove the print cartridge.
 
19: Print cartridge
 
Remove any jammed paper.
 
20: Remove jammed paper
 
Reinsert the print cartridge.
 
21: Print cartridge
 
Close the top cover.
 
22: Top cover
 
Clear jams from the duplexer
To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-duplexer .
 
Remove Tray 2 completely from the product.
 
23: Tray 2
 
Push the green button to release the duplex pan.
 
24: Duplex-pan release
 
Remove any jammed paper.
 
25: Remove jammed paper
 
Close the duplex pan.
 
26: Duplex pan
 
Reinsert Tray 2.
 
27: Tray 2
 
Open the rear door, and push down so it is fully opened to a 90° angle.
 
The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
 
28: Rear door
 
Remove any jammed paper.
 
29: Remove jammed paper
 
Press the top-cover-release button, and open the top cover.
 
30: Top cover
 
Close the rear door.
 
31: Rear door
 
Remove the print cartridge.
 
32: Print cartridge
 
Remove any jammed paper.
 
33: Remove jammed paper
 
Reinsert the print cartridge.
 
34: Print cartridge
 
Close the top cover.
 
35: Top cover
 
Jam recovery
 
This product provides a jam recovery feature that reprints jammed pages. The following options are available:
 
AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting.
 
OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
 
When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost.
 
ON — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer.
 
Set the jam recovery feature
 
Press the Menu button .
 
Press the down arrow  to highlight the CONFIGURE DEVICE menu, and then press the OK button.
 
Press the down arrow  to highlight the SYSTEM SETUP menu, and then press the OK button.
 
Press the down arrow  to highlight the JAM RECOVERY menu, and then press the OK button.
 
Press the down arrow or up arrow / to highlight the appropriate setting, and then press the OK button.
 
Press the Menu button  to return to the Ready state.
 
HP Laserjet P3015 – Paper Jam
 
Question: 
I just purchased this printer in August 2015 and it keeps jamming every two pages. The most I got it to print at once was 15 pages when I used tray 1, but then it started jamming as well. The issue started 3 weeks ago. I finally unplugged and switched to a different printer. Any help appreciated. I have done the obvious things such as turn it off, restart, tried on another computer, checked for stuck paper or small pieces. Nothing has worked. It is brand new
Response: 
 
That’s an error generated for the fuser and paper exit area. I would contact the company you purchased the printer from and let them know what it going on, if you haven’t already. It possible you have a bad/old fuser or a damaged or blocked sensor.  I don’t mind trying to help you solve the problem, but I don’t want to frustrate you either. The fuser for this model is not something you can easily take out if you havn’t before, and I’m pretty sure it’s not a customer replaceable item.
 
You can print with the rear door of this printer open and the paper will exit the back of the machine. Pull the rear door open one click (about 45 degrees) and try. If the paper comes out ok without jamming, then the problem is probably with the exit sensor located near where the paper comes out of the top of the machine. You’ll see one skinny black plastic tab in the center, and two larger black tabs on either side of it. The should move freely without sticking.
 
If the paper still jams, then the problem is probably with the fuser. Either way, the company you purchased this from should be willing to help you out if there is a defective part or loose connection somewhere.
 
Are you printing on just plain 20# bond 8.5×11 or something heavier like cardstock or labels?
 
Contact Printer-Repair-Experts.net Toll Free (888) 276-4666 ,
For question regarding your HP Printer.
 
You can also create a service appointment online at:
http://www.printer-repair-experts.net/online-appointment

HP LaserJet M4345 MFP Clear Paper jam

HP LaserJet M4345 MFP Series Products – Clear jams

If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following figure.

1: Locations of printer jams

1 Top-cover and print-cartridge areas

2 Envelope-feeder area and tray 1 area (the envelope feeder is optional)

3 Tray 2 and optional 500-sheet feeder areas

4 Duplexing area (the duplexer is optional)

5Output area

6Document feeder

The following table lists the jam messages that might appear on the control-panel display. For information about clearing the jam, see the section that is indicated. It may be necessary to look for media in locations other than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the top-cover area underneath the print cartridge.

Control-panel messages for jams
Jam message

Procedure for clearing the jam

JAM IN DOCUMENT FEEDER

Clear jams from the document feeder .

ADF PAPER JAM

Clear jams from the document feeder.

ADF PICK ERROR

Clear jams from the document feeder.

13.JJ.NT JAM IN ENVELOPE FEEDER

Clear jams from the optional envelope-feeder area.

13.JJ.NT JAM IN OUTPUT BIN

Clear jams from the output areas.

13.JJ.NT JAM IN TRAY 1

Clear jams from the tray 1 area.

13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5)

Clear jams from the tray 2, 3, 4, or 5 areas.

13.JJ.NT JAM INSIDE DUPLEXER

Clear jams from the optional duplexer.

13.JJ.NT JAM INSIDE LEFT OUTPUT AREA

Clear jams from the output areas.

13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR

Clear jams from the tray 2, 3, 4, or 5 areas.

13.JJ.NT JAM INSIDE TOP COVER AREA

Clear jams from the top-cover and print-cartridge areas.

13.JJ.NT JAM INSIDE TRAY 2 AREA

Clear jams from the tray 2, 3, 4, or 5 areas.

13.JJ.NT JAM INSIDE TRAY 2 RIGHT ACCESS DOOR

Clear jams from the tray 2, 3, 4, or 5 areas.

13.JJ.NT JAM INSIDE TOP COVER AREA

Clear jams from the top-cover and print-cartridge areas .

13.JJ.NT PAPER JAM OPEN INPUT TRAYS

Clear jams from the tray 2, 3, 4, or 5 areas.

13.JJ.NT JAM IN STAPLER

Clear staple jams.

When clearing jams, be very careful not to tear jammed media. If a small piece of media is left in the device, it could cause additional jams.

Loose toner might remain in the device after a jam and cause temporary print-quality problems. These problems should clear up within a few pages.
Clear jams from the top-cover and print-cartridge areas

Open the top cover and remove the print cartridge.

2: Location of top cover and top cover release button

To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of the device.

Use the green handle to lift the paper-access plate.

3: Location of paper-access plate handle

Slowly pull the jammed media out of the device. Do not tear the media.

4: Example of jammed media removal

If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If media is present, remove it.

5: Location of envelope-entrance cover

Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it.

6: Location of paper release guide

Replace the envelope-entrance cover and close tray 1.

Reinstall the print cartridge and close the top cover.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the optional envelope-feeder area

Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position.

7: Location of envelope weight and tray extension

Press and hold the release button on the left side of the optional envelope feeder. Grasp both sides of the optional envelope feeder and carefully pull it out of the device.

8: Location of release button

Slowly remove any jammed envelopes from the optional envelope feeder and from the device.

Insert the optional envelope feeder into the device until it locks into place. Pull gently on the optional envelope feeder to be sure that it is securely in place.

Fold down the envelope-feeder tray. Lift the envelope weight.

Reload the envelopes, making sure that you push the bottom envelopes in slightly farther than the top envelopes.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the tray 1 area

Open the top cover, open tray 1, and remove the print cartridge.

Use the green handle to lift the paper-access plate.

Slowly pull any jammed media out of the device. Do not tear the media. If part of the sheet has already been pulled into the device, follow the steps for Clear jams from the top-cover and print-cartridge areas.

If jammed media is difficult to remove, remove the envelope-entrance cover. If media is present, remove it.

9: Location of envelope-entrance cover

Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it.

10: Location of paper-release guide

Replace the envelope-entrance cover and close tray 1.

Reinstall the print cartridge and close the top cover.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the tray 2, 3, 4, or 5 areas (optional 500-sheet feeders)

Pull the jam-access lever to open the jam-access cover.

11: Location of jam-access cover

Carefully pull out any jammed media from either the top or the bottom of the jam-access area.

12: Location of jammed media

Use an upward or downward pulling motion to avoid tearing the media and to prevent toner from falling into the device.

Close the jam-access cover.

Slide the tray completely out of the device, and remove any damaged media from the tray.

13: Location of tray

Slide the tray into the device.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the optional duplexer

Remove the output bin (or remove the stapler/stacker or the mailbox).

14: Location of output bin/stapler/stacker

Remove the optional duplexer.

15: Location of optional duplexer

Check for jammed paper in the optional duplexer. Carefully pull out the jammed paper.

16: Location of jammed paper in duplexer

Set the duplexer aside.

Check for jammed paper inside the device. Carefully pull out the jammed paper.

17: Location of jammed media in print engine

Reinstall the duplexer.

Reinstall the output bin (or reinstall the 3-bin mailbox or the stapler/stacker).

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the output bin, 3-bin mailbox, or stapler/stacker

If using the standard output bin, slide the standard output bin away from the device.

18: Location of output bin

If using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the accessory. Slide the accessory away from the device.

19: Location of release button

If the jammed media is inside the device, carefully pull the jammed media out of the device.

20: Location of jammed media in output path

If the jammed media is inside the 3-bin mailbox or the stapler/stacker, carefully pull the jammed media up and out of the device.

21: Location of jammed media in 3-bin mailbox or stapler/stacker

If using a 3-bin mailbox, the jammed media might be completely inside the device. Open the jam-access cover that is on the top of the 3-bin mailbox, and carefully pull the jammed media out of the mailbox.

22: Location of jam-access cover/jammed media location

Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the fuser

Turn the device off and wait 30 minutes for the fuser to cool.

The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the device.

If using the standard output bin, grasp the handle at the bottom of the output-bin assembly, and pull it out and then up to remove it.

23: Location of output-bin assembly

If using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the device. Pull the device away from the device.

24: Location of release button

Remove the optional duplexer or the duplex cover.

25: Location of duplexer

If unable to see the jammed media inside the fuser, skip to step 9.

If unable to see either the leading edge or the trailing edge of the jammed media inside the fuser, carefully pull it out.

26: Location of jammed media in fuser

If able to see the jammed media, but neither the leading edge nor the trailing edge is visible, gently pull on the sides of the sheet of media until one edge becomes free. Then carefully pull the jammed media out of the fuser.

27: Location of tucked jammed media

If the media tears while removing it, turn the green dial on the fuser, and then carefully pull out the jammed media. Go to step 13.

28: Location of fuser dial

To remove the fuser-entrance guide, push inward at the left edge to free the left-side alignment pin. Then lift up slightly on the fuser-entrance guide, and remove it from the device. Place your forefingers on the blue levers on the bottom of each side of the fuser. Place your thumbs on the grip points on the top of each side of the fuser. Squeeze the blue levers up, and remove the fuser from the device.

Open the black cover at the top of the fuser, and remove the jammed media.

29: Location of black fuser cover

Reinstall the fuser. Push on the fuser with your thumbs to be sure it snaps securely into place.

30: Location of fuser

To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left-side mounting pin into the hole on the left side.

31: Location of fuser-entrance guide

Reinstall the duplexer or the duplex cover.

Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Clear jams from the document feeder

Lift the document-feeder input tray, and check for jammed media underneath the tray. Carefully remove any jammed media.

32: Location of jammed media in document-feeder input tray

Pull up on the document-feeder-cover-release lever, and open the document feeder cover. Carefully remove any jammed media.

33: Location of document-feeder-cover

Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media.

34: Location of green jam lever on document guide

Close the document feeder cover.

If a jam message persists, jammed media is still in the device. Look for the jam in another location.

Solve repeated jams
Situation

Solution

General repeated jam problems

Make sure that the media is loaded correctly in the trays and that all width guides are set correctly .

Make sure that the tray is set for the size of media that is installed and that the tray is not overloaded.

Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from tray 1.

Do not use media that has been printed on previously or torn, worn, or irregular media. .

Check the media specifications. If media is outside of the recommended specifications, problems can occur.

The device might be dirty. Clean the device.

Check that all damaged or jammed media is removed from device.

Repeated jams in the document feeder

The document feeder might be dirty. Clean the document feeder.

Make sure that the media is loaded squarely and that the media-width guides are adjusted to the sides of the media stack.

Make sure that no more than 50 sheets of 75g/m2 (20lb) bond paper are loaded in the document feeder.

If the original document that is being copied has been folded or stapled, flatten it as much as you can and smooth any wrinkles. Make sure the pages are not stuck together where the staple was.

Media that has been pre-punched or perforated in any way might be difficult to feed through the document feeder. If the leading edge of the document is excessively worn or frayed, try rotating the document 180 degrees before copying.

If jams continue, contact an HP-authorized service provider or go to http://www.hp.com/support/ljm4345mfp .)
Paper-path test

The paper path test can be used to verify that various paper paths are working correctly or to troubleshoot problems with tray configuration.

Scroll to and touch Administration.

Scroll to and touch Troubleshooting.

Scroll to and touch Paper Path Test.

Touch Print Test Page.

HP Laserjet 5100dtn not printing duplex on Mac OSX Yosemite

HP Laserjet 5100dtn not printing duрlеx оn Mас OSX Yоѕеmіtе

Prоduсt Name: HP LaserJet 5100dtn
Oреrаtіng Sуѕtеm: Mас OS X 10.10 Yosemite

Hеllо,

I rесеntlу рurсhаѕеd a LaserJet 5100dtn. I аm wоrkіng wіth Mас OSX Yоѕеmіtе (10.10.3). I саn’t ѕееm tо gеt mу OS tо rесоgnіzе the option оf two-sided printing. I have thе duplexer attached tо mу рrіntеr, and I know it wоrkѕ аѕ іt рrіntеd a test раgе. I have the ѕеttіng Paper Handling > Duplex > ON* Hоwеvеr, іt keeps рrіntіng thе pages оnе-ѕіdеd only. Continue reading “HP Laserjet 5100dtn not printing duplex on Mac OSX Yosemite”

HP LaserJet 9000, 9040, 9050 Error Message 13.12.00

HP LaserJet 9000, 9040mfp, and 9050mfp Series Printers – Troubleshooting the Error Message 13.12.00 ‘Jam Inside Duplexer Door’ or ‘Jam Inside Front Door’

Introduction

The printer is reporting a 13.12.00 numerical message followed with a JAM INSIDE LEFT DOOR or JAM INSIDE FRONT DOOR message.

NOTE: This error message has been associated with the misalignment of the Tray 4 paper guides. The misalignment of the paper guides usually occurs when the tray has been forcefully shut. Because the guides get misaligned, the paper going through the paper path may be slightly misaligned or skewed. The duplexer contains guides that adjust to the size of the paper. A duplexer paper jam can occur because the paper is not entering the duplexer properly aligned to the paper path. This can cause a paper jam in the duplexer.

CAUTION: Do not close Tray 4 with force or by FOOT, This may cause the tray guides to misalign which will cause various jams.

Always close Tray 4 gently with Hands. 

Checking the duplexer area for stuck paper

Open the left door and carefully pull out any paper from area (see Figure 1). If an optional output device is installed, first move it away from the printer to access the left door.

Figure 1: Opening the left door

WARNING: Avoid touching the adjacent fusing area. It can be HOT.

Remove the duplexer by pressing the green lever and pulling the unit out until it stops (see Figure 2).

Figure 2: Removing the duplex printing accessory

Remove any paper by lifting the two green levers in the duplexer.

Open the front door (see Figure 3).

Figure 3: Opening the front door

Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the printer. Be careful not to tear the paper (see Figure 4).

Figure 4: Checking for paper in the duplexer area

Reinstall the duplexer by sliding it back into the slot until it locks into place (see Figure 5).

Figure 5: Reinstalling the duplex printing accessory

Close all open doors. If an optional output device is installed, push it back into place.


Checking the rest of the printer for any stuck paper

Remove Trays 2 and 3 from the printer.

Look in the tray cavity for any stuck paper, remove any if found.

Reinstall the paper trays.

Now open the right door (see Figure 6).

Figure 6: Opening the right door

Check for paper in the right door area, and remove any paper from this area. Carefully check to be sure that all pieces of torn paper have been removed.

Open the jam access cover. Pull out and lift the green tab (see Figure 7).

Figure 7: Lifting the green tab in the jam access area

Remove any paper from this area by pulling it out of the printer.

Push the green lever down to original position (see Figure 8).

Figure 8: Pushing the green lever down

Close the right door.

Open Tray 4 (if equipped) and reseat the front paper guides for the size paper in the tray. Then, check the other paper guides and verify they are also correctly set for the size paper in the tray. If the tray is full of paper remove approximately half the paper for testing purposes. The reason for this is if the tray is being forcefully shut with a full or almost full load of paper the weight of the paper in the tray may cause the paper guides to shift.

Shut Tray 4 gently and let the printer come to a READY status


Paper path test

Perform a paper path test from each tray to determine if the issue is specific to Tray 4. If the problem occurs only from Tray 4, remove the paper from the tray and move the front to back tray guides several times. Reset the guides making sure they are in the correct position at the front of the tray (for example, ensure that the guide is pointing to LETTER for letter size paper). Gently shut Tray 4 and run the paper path test again to verify if the issue is only from Tray 4.

If the paper jamming is not specific to Tray 4, remove the duplexer from the printer and run paper path tests from each tray again.

Install duplexer and perform the paper path test with the duplexer set to “OFF” in the control panel selection. This selection is located under Configure Device, then Printing.

Run the test with the duplexer installed and enabled in the control panel selection.

Performing a paper path test

Press the SELECT key

Use the UP or DOWN ARROW keys to scroll to Configure Device, and press the SELECT key.

Use the UP or DOWN ARROW keys to scroll to Diagnostics, and press the SELECT key.

Use the UP or DOWN ARROW keys to scroll to Set Paper Path Test, and press the SELECT key.

Use the UP or DOWN ARROW keys to select the input tray to test, the output bin, the duplex printing accessory (if available), and the number of copies.

Press the SELECT key after setting the value for each. The paper path test automatically starts.


Contact Printer Repair Experts?

If the issue is unresolved, Printer Repair Experts and provide them with the following information:

Document number BPL11817 used for troubleshooting and a brief problem description to assist HP support in resolving the issue.

Does the printer still display a 13.12 error message when printing?

Is there a specific tray that the issue always occurs from? If so, which one?

Does the printer jam with a 13.12 error message when the Duplexer is installed?

Is there now an error message other than 13.12 being displayed on the printer control panel? If so, what is it.

HP 9000, 9040, 9050, incl.. MFP Printers 13.32 Error Message

HP LаѕеrJеt 9000, 9040mfp, 9050mfр, M9040mfр аnd M9050mfр Sеrіеѕ Prіntеrѕ – Trоublеѕhооtіng a 13.32 Control Panel Errоr Mеѕѕаgе
 
ISSUE: Thіѕ dосumеnt wіll assist іn trоublеѕhооtіng аnd rеѕоlvіng 13.32.00 рареr jаm error mеѕѕаgеѕ.
 
SOLUTION: Perform the fоllоwіng ѕtерѕ tо resolve the issue.
 
CAUSE: Thіѕ еrrоr message іndісаtеѕ a problem wіth the paper sensors in thе Paper Inрut Unit (PIU) of thе рrіntеr. Thе PIU is thе assembly that paper раѕѕеѕ through from Trауѕ 2, 3 and 4 (if equipped) before it goes іntо thе top оf thе printer.
There аrе fоur paper ѕеnѕоrѕ іn thе PIU. If any оnе of thеm is ѕtuсk duе tо media thаt wаѕ nоt cleared following a рареr jаm, оr is dеfесtіvе/dаmаgеd, thе рrіntеr wіll display thе 13.32.00 еrrоr message durіng bооt uр. Aftеr сlеаrіng рареr, іt іѕ аlwауѕ a good іdеа tо роwеr сусlе the рrіntеr аnd verify that thе рrіntеr will соmе to a Rеаdу ѕtаtuѕ. During bооt up, thе рrіntеr “роllѕ” аll the рареr ѕеnѕоrѕ. If a ѕеnѕоr is stuck оr dаmаgеd, the рrіntеr will report аn еrrоr mеѕѕаgе оn the control panel.
 
 
Hоw tо trоublеѕhооt a 13.32.00 соntrоl раnеl error message
 
Sіnсе this еrrоr mеѕѕаgе wіll frеԛuеntlу fоllоw a paper jаm іn thе рrіntеr, first check the еntіrе рареr path fоr any ѕtuсk рареr.
Hоw tо сhесk Trау 4: Oреn Trау 4 (if еԛuірреd) аnd thе Vertical Registration Aѕѕеmblу (VRA) to check fоr аnу ѕtuсk рареr, іf аnу is found еіthеr in thе trау or the VRA remove it. The VRA іѕ оn the rіght side оf the рrіntеr dіrесtlу below thе rіght dооr. Fіgurе 1 ѕhоwѕ thе VRA open. Open thе VRA using thе hаndlе ѕhоwn іn Figure 1, call-out 2. Vеrіfу thаt thе sensor ѕhоwn in саll-оut 1 moves frееlу. If thіѕ ѕеnѕоr gеtѕ damaged, it wіll cause 13.11.09 аnd 13.11.10 errors.
While Trау 4 is open, сhесk thе аrеа around thе rоllеrѕ for ѕtuсk media as wеll as thе rоllеrѕ іn Trау 4 are thе same аѕ in Trауѕ 2 аnd 3.
 
Fіgurе 1: Chесkіng Trау 4
 
 
1 – Paper Sеnѕоr (Tray 4 іf equipped)
2 – Tray 4 VRA hаndlе (if equipped
 
NOTE: Chесk thе small LED on thе frоnt оf Trау 4. It should bе grееn (rеаdу status). If іt іѕ аmbеr, thіѕ indicates an error ѕtаtе wіth thе tray. Nо lіght at аll indicates thе trау іѕ not рluggеd іn tо a роwеr ѕоurсе
Hоw tо check Trays 2 аnd 3
 
Rеmоvе Trays 2 аnd 3.
Aftеr rеmоvіng the paper trауѕ, look іnѕіdе thе cavity in thе printer whеrе thе trауѕ gо. Fіgurе 2 shows a close uр оf one ѕеt оf the feed and ѕераrаtіоn rollers. Eасh trау hаѕ its own set оf thrее rollers. Thеѕе рull the рареr frоm thе trays and fееd іt into the PIU. Chесk thе аrеа аrоund the fееd аnd ѕераrаtіоn rollers fоr any stuck mеdіа. Thеrе іѕ оnе ѕеnѕоr located bеhіnd еасh ѕеt оf rollers (оnе ѕеnѕоr реr trау) thаt need to bе сhесkеd.
Rеmоvе thе rоllеrѕ to access thеѕе ѕеnѕоrѕ. Sԛuееzе thе рlаѕtіс tаb оn the еnd of each roller then ѕlіdе thеm оff. Bе ѕurе tо rеіnѕtаll thеm аѕ they are ѕhоwn in Figure 2.
Vеrіfу thаt thе ѕеnѕоrѕ mоvе freely. Fіgurе 3, саll-оut 1 shows оnе оf thе ѕеnѕоrѕ after rеmоvіng the rollers ѕhоwn in Figure 2. Verify thаt bоth оf thеѕе sensors (one реr trау) move frееlу.
Uѕе thе tір of a pen оr ѕоmеthіng similar to gеntlу “jiggle” the ѕеnѕоrѕ and verify thаt they are not jаmmеd or damaged. Anу ѕtuсk mеdіа ѕhоuld bе аblе tо bе dislodged bу doing thіѕ.
 
Figure 2: Fееd and separation rоllеrѕ
 
Figure 3: Verifying that the sensors move freely
 
1 – Close-up of one of the paper sensors
 
Open the right door of the printer and check the two sensors on the outside of the PIU shown in Figure 4, call-out 1. Remove any stuck media and verify that the sensors move freely. Manually “jiggle” the sensors; they should move freely.
 
After checking all of these sensors and reinstalling the paper trays, turn on the printer. If the 13.32.00 error message still will not clear, contact HP support.
 
Figure 4: Opening the right door of the printer
 
1 – Two paper sensors visible after opening right door
 
Contact HP?
 
If thе іѕѕuе is unresolved, сlісk here tо contact Printer Repair Experts (888) 276-4666  аnd provide thеm with the fоllоwіng іnfоrmаtіоn:
 
Dосumеnt numbеr bрl11768 uѕеd fоr troubleshooting аnd a brіеf рrоblеm dеѕсrірtіоn to аѕѕіѕt HP ѕuрроrt іn rеѕоlvіng thе іѕѕuе. Dоеѕ thе рrіntеr still start uр to a 13.32 error mеѕѕаgе?
Are any оf thе ѕеnѕоrѕ dаmаgеd? If so, whісh ѕеnѕоrѕ: thе ones lосаtеd inside the right door, or those іnѕіdе the Trау 2 аnd Trау 3 саvіtу?
Wаѕ thеrе a рареr jаm bеfоrе thіѕ іѕѕuе ѕtаrtеd occurring?
Iѕ thеrе nоw аn error message other thаn 13.32 dіѕрlауеd оn thе рrіntеr control раnеl? If so whаt іѕ it?
Iѕ the 13.32 error message still dіѕрlауеd on the рrіntеr соntrоl раnеl?