TROUBLE ROTATING THE TRAY 2 ROLLER HP CLJ PRO 400

TROUBLE WITH ROTATING THE TRAY 2 PICKUP ROLLER HP COLOR LASERJET PRO 400 (M475dn)

Questions:
Any suggestion why i’m having trouble with rotating the tray 2 pickup roller HP Color Laserjet Pro M400 (475dn). ¬†I have tried everything i can think of with no success.

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