HP LaserJet P3005 Clear paper jams

HP LaserJet P3005 Series Printer – Clear jams

Jam locations

Use this illustration to resolve jams in the device.

1
Print cartridge
2
Input trays
3
Output bins
4
Duplex path (for two-sided printing)

Jam recovery

This device automatically provides jam recovery, a feature that you can use to set whether the device should attempt to automatically reprint jammed pages.

  • AUTO instructs the device to attempt to reprint jammed pages.

  • OFF instructs the device not to attempt to reprint jammed pages.

During the recovery process, the device might reprint pages that were printed before the jam occurred. Be sure to remove any duplicated pages.

To improve print speed and increase memory resources, you might want to disable the jam recovery.

Turn off jam recovery

  1. Press Menu.

  2. Press (DOWN) to highlight CONFIGURE DEVICE, and then press (SELECT).

  3. Press (DOWN) to highlight SYSTEM SETUP, and then press (SELECT).

  4. Press (DOWN) to highlight JAM RECOVERY, and then press (SELECT).

  5. Press (DOWN) to highlight OFF, and then press (SELECT).

  6. Press Menu to return to the Ready state.

When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams.

The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu.

Clear jams from the input-tray areas

To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure.
  1. Slide the tray out of the device, and remove any damaged paper from the tray.

  2. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device. If the paper is not visible, look in the top cover area.

    Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.
  3. Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides.

  4. Open and close the top cover to clear the jam message.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the print-cartridge area

  1. Open the top cover and remove the print cartridge.

    To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.
  2. Slowly pull the media out of the device. Be careful to not tear the media.

    Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)
  3. Replace the print cartridge, and then close the top cover.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the output-bin areas

If media is jammed in the top output area, but most of the media is still inside the device, it is best to remove it through the rear door.
  1. Open the rear door.

  2. Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open.

  3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.)

    If media is difficult to remove, try opening the top cover and removing the print cartridge to release pressure on the media.
  4. Close the rear door. (The clips automatically return to their original positions when the rear door is closed.)

  5. Open and close the top cover to clear the jam message.

If a jam message persists, there is still media in the device. Look for media in other locations.

Clear jams from the optional duplexer

  1. Remove tray 2 from the device.

  2. Push the green button on the top right front of the tray 2 opening to access the duplex paper path.

  3. Reach in and pull out the jammed paper.

  4. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).

  5. Reinstall tray 2.

Solve repeated jams

If jams occur frequently, try the following actions:

  • Check all the jam locations. A piece of media might be stuck somewhere in the device.

  • Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.

  • Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.)

  • Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam might occur.)

  • Try printing to a different output bin.

  • The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.

  • If you are printing from tray 1, try feeding fewer sheets of media at a time.

  • If you are printing small sizes (such as index cards), make sure that the media is oriented correctly in the tray.

  • Turn over the media stack in the tray. Also, try rotating the stack 180°.

  • Try rotating media to feed through the device from a different orientation.

  • Check the media quality. Do not use damaged or irregular media.

  • Use only media that meets HP specifications.

  • Do not use media that has already been used in a device or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.

  • Do not use media with staples or media that has had the staple removed. Staples can damage the device and can void warranty.

  • Make sure that the power supplied to the device is steady and meets device specifications.

  • Clean the device.

  • Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJP3005 .

Common causes of jams

The device is jammed.
Cause
Solution
The media does not meet specifications.
Use only media that meets HP specifications.
A component is installed incorrectly.
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
You are using media that has already passed through a device or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
The media is skewed.
The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The media is binding or sticking together.
Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray.
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.
Reset the device. Wait until the page completely settles in the output bin before removing it.
During two-sided printing, you removed the paper before the second side of the document was printed.
Reset the device and print the document again. Wait until the page completely settles in the output bin before removing it.
The media is in poor condition.
Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the media.
Remove the top sheet of media. If the media is heavier than 163 g/m243 lb, it might not be picked from the tray.
The media has rough or jagged edges.
Replace the media.
The media is perforated or embossed.
Perforated or embossed media does not separate easily. Feed single sheets from tray 1.
Device supply items have reached the end of their useful life.
Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See .
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

If the device still continues to jam, contact HP Customer Support or your authorized HP service provider.

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