HP LaserJet P3010 P3015 paper Jam

HP LaserJet P3010 P3015 Series Printers – Jams

 

Common causes of jams

Many jams are caused by using paper that does not meet HP specifications.

The product is jammed.1
Cause
Solution
The paper does not meet specifications.
Use only paper that meets HP specifications.
A component is installed incorrectly.
Verify that all components are correctly installed.
You are using paper that has already passed through a product or copier.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly.
Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray.
The paper is skewed.
The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.
Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray.
Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.
Reset the product. Wait until the page completely settles in the output bin before removing it.
During two-sided printing, you removed the paper before the second side of the document was printed.
Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it.
The paper is in poor condition.
Replace the paper.
The internal rollers from the tray are not picking up the paper.
Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray.
The paper has rough or jagged edges.
Replace the paper.
The paper is perforated or embossed.
Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
Product supply items have reached the end of their useful life.
Check the product control panel for messages alerting you of supplies status, or print a supplies status page to verify the remaining life of the supplies.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1If the product continues to jam, contact Printer Repair Experts (888) 276-4666

Clear jams

Clear jams from Tray 1

To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams .
  1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has already been pulled into the product, see Clear jams from the top cover .

    1: Tray 1 jam

  2. Press the OK button to clear the message.

    2: OK button

Clear jams from Tray 2 or an optional 500-sheet tray

To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams .
  1. Remove the tray from the product.

    3: Remove the tray

  2. Remove any damaged paper from the tray, and then reinsert the tray.

    4: Remove jammed paper

  3. Press the top-cover-release button, and open the top cover.

    5: Top cover

  4. Remove the print cartridge.

    6: Print cartridge

  5. Remove any jammed paper.

    7: Remove jammed paper

  6. Reinsert the print cartridge.

    8: Print cartridge

  7. Close the top cover.

    9: Top cover

Clear jams from the top cover

To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top .
  1. Press the top-cover-release button, and open the top cover.

    10: Top cover

  2. Remove the print cartridge.

    11: Print cartridge

  3. Remove any jammed paper.

    12: Remove jammed paper

  4. Reinsert the print cartridge.

    13: Print cartridge

  5. Close the top cover.

    14: Top cover

Clear jams from the rear door and the fuser area

To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear .
  1. Open the rear door, and push down so it is fully opened to a 90° angle.

    The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.

    15: Rear door

  2. Remove any jammed paper.

    16: Remove jammed paper

  3. Press the top-cover-release button, and open the top cover.

    17: Top cover

  4. Close the rear door.

    18: Rear door

  5. Remove the print cartridge.

    19: Print cartridge

  6. Remove any jammed paper.

    20: Remove jammed paper

  7. Reinsert the print cartridge.

    21: Print cartridge

  8. Close the top cover.

    22: Top cover

Clear jams from the duplexer

To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-duplexer .
  1. Remove Tray 2 completely from the product.

    23: Tray 2

  2. Push the green button to release the duplex pan.

    24: Duplex-pan release

  3. Remove any jammed paper.

    25: Remove jammed paper

  4. Close the duplex pan.

    26: Duplex pan

  5. Reinsert Tray 2.

    27: Tray 2

  6. Open the rear door, and push down so it is fully opened to a 90° angle.

    The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.

    28: Rear door

  7. Remove any jammed paper.

    29: Remove jammed paper

  8. Press the top-cover-release button, and open the top cover.

    30: Top cover

  9. Close the rear door.

    31: Rear door

  10. Remove the print cartridge.

    32: Print cartridge

  11. Remove any jammed paper.

    33: Remove jammed paper

  12. Reinsert the print cartridge.

    34: Print cartridge

  13. Close the top cover.

    35: Top cover

Jam recovery

This product provides a jam recovery feature that reprints jammed pages. The following options are available:

  • AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting.

  • OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.

    When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost.
  • ON — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer.

Set the jam recovery feature

  1. Press the Menu button .

  2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK button.

  3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK button.

  4. Press the down arrow to highlight the JAM RECOVERY menu, and then press the OK button.

  5. Press the down arrow or up arrow / to highlight the appropriate setting, and then press the OK button.

  6. Press the Menu button to return to the Ready state.

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