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 HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT

 

 

 

 

 

 

 

HP COLOR LASERJET M281 - 79 ERROR CONTINUOUS REBOOT

 

HP rolled out a firmware update that when using non-OEM toners the printer will show a 79 error and continuously reboot the printer.   What needs to be done to resolve the error, is to downgrade the printer's firmware to the previous version.

To downgrade the printer’s firmware, you will need to connect the printer directly to a computer with a USB cable and disable the printer's WIFI.

Go to the printer menus and do the following

  • Choose setup menu
    HP COLOR LASERJET PRO M281 - 79 SERVICE ERROR -  CONTINUOUS REBOOT
  • Choose Service
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Laserjet Update
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Manage Updates
    manage updates
  • Choose Check Automatically
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Select <No>
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Allow Updates
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Select <Yes>
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Allow Downgrade
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Select <Yes>
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT

Download and extract the zip file from the link below.

https://printer-repair-experts.net/rollback/hp-laserjet-pro-M280-M281-firmware-datecode-20200612.zip

  • Run App
    hp-laserjet-pro-M280-M281-firmware-datecode-20200612.zip

  • Select your Printer to Update in the drop down
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Click <Send Firmware> to begin the downgrade
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT

Note:
The firmware downgrade can take up to 1 hour to complete. Please be patient, the printer should reboot itself when the firmware revision is complete.

After the printer completes its downgrade. You will need to disable the auto-update on the printer., so the firmware doesn't automatically update itself and break compatibility again

Go to Setup Menu

  • Select Service
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose LaserJet Update
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Manage Updates
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Choose Allow Updates Select <No>
     HP COLOR LASERJET M281 - 79 SERVICE ERROR CONTINUOUS REBOOT
  • Select <No>
    79 Error Continuous Reboot - HP Color Laserjet M281

You can now enable the WIFI and hopefully, the 79 error is resolved.

If you have any questions or would like for us to send out a technician to perform the downgrade for you.
Call our Customer Care Group
(888) 276-4666 Toll Free

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