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(888) 276-4666
EMAIL ADDRESS
info@printer-repair-experts.net
CUSTOMER CARE GROUP TELEPHONE
(888) 276-4666
issue:
We are seeing in the field on the HP LaserJet P40xx and P4515 when the device has an accessory (stacker, 3rd paper tray) the device will not start up properly after upgrading the printers engine firmware.
Solution:
Each accessory contains its own separate firmware bundle and were seeing the older versions of the firmware is conflicting. We suggest first remove all accessories from the printer, then upgrade the printer engine firmware.to the latest version. Once the printer recycles power the printer should return to a ready state.
Power off the printer and attach each accessory and upgrade firmware individually. The latest firmware bundle resolved the conflict. You can download the latest version here: HP website latest firmware
Associated models:
HP LaserJet P4010
HP LaserJet P4014
HP LaserJet P4014dn
HP LaserJet P4014n
HP LaserJet P4015dn
HP LaserJet P4015n
HP LaserJet P4015tn
HP LaserJet P4015x
HP LaserJet P4515n
HP LaserJet P4515tn
HP LaserJet P4515x
HP LaserJet P4515xm
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