Causes of jams

 

Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:

 

The input trays are loaded improperly or overfilled, or the media guides are not set properly.

 

Media is added to or removed from an input tray during a print job or an input tray is removed from the product during a print job.

 

The cartridge door is opened during a print job.

 

Too many sheets have accumulated in an output area, or sheets are blocking an output area.

 

The print media that is being used does not meet HP specifications. See Paper and print media.

 

The media is damaged or has foreign objects attached to it, such as staples or paper clips.

 

The environment in which the print media was stored is too humid or too dry. See Paper and print media.

 

Where to look for jams

 

Jams can occur in these locations:

 

In the automatic document feeder (ADF)

 

In input areas

 

In the automatic duplexer

 

In output areas

 

Inside the product

 

Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the product.

 

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

 

Clear jams from the ADF

 

Occasionally, media becomes jammed during a fax, copy, or scan job.

 

You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the product control-panel display.

 

The ADF input tray is loaded incorrectly or is too full. See Load paper and print media for more information.

 

The media does not meet HP specifications, such as those for size or type. See Paper and print media for more information.

 

Open the ADF cover.

 

1: Procedure illustration

 

Verify that any shipping tape inside the ADF has been removed.

 

Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.

 

2: Procedure illustration

 

Lifting the green lever, rotate the pick mechanism until it stays open.

 

3: Procedure illustration

 

Gently try to remove the page without tearing it. If you feel resistance, go to the next step.

 

4: Procedure illustration

 

Open the ADF lid and gently loosen the media by using both hands.

 

5: Procedure illustration

 

When the media is free, gently pull it out in the direction shown.

 

6: Procedure illustration

 

Close the lid to the flatbed scanner.

 

7: Procedure illustration

 

Lower the green lever.

 

8: Procedure illustration

 

Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.

 

9: Procedure illustration

 

Close the ADF lid.

 

10: Procedure illustration

 

Clear jams from the input-tray areas

 

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

 

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

 

Depending on where the jam is located, some of the following steps might not be necessary.

 

Open the rear output door.

 

11: opening the straight-through output door

 

Rotate the green pressure release levers downward.

 

12: rotating the pressure release levers

 

Open the print-cartridge door.

 

13: opening the print-cartridge door

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

14: removing jammed media

 

Close the print-cartridge door.

 

15: closing the print-cartridge door

 

Open tray 2 and tray 3.

 

16: opening main input tray

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

17: removing jammed media

 

If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the product.

 

18: removing the jammed media

 

Close tray 2 and optional tray 3.

 

Close the rear output door.

 

Clear jams from the duplexer

 

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

 

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

 

Depending on where the jam is located, some of the following steps might not be necessary.

 

Open the rear output door.

 

19: opening the straight-through output door

 

Rotate the green pressure release levers downward.

 

20: rotating the pressure release levers

 

Remove tray 2.

 

21: removing tray 2

 

Push down on the green lever on the automatic two-sided path door on the front of the product.

 

22: opening front automatic two-sided path door

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

23: removing jammed media

 

If you cannot grasp the media with your hands, perform the procedure in .

 

Close the automatic two-sided path door.

 

24: closing front automatic two-sided path door

 

Reinsert tray 2.

 

25: reinserting tray 2

 

Close the rear output bin, and then open the automatic two-sided path door on the back of the product.

 

26: opening rear automatic two-sided path door

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

27: removing jammed media

 

Close the automatic two-sided path door.

 

28: closing rear automatic two-sided path door

 

Clear jams from the output-bin areas

Top (face-down) output bin

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

29: removing jammed media

 

Rear (face-up) output bin

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

 

Open the straight-through output door.

 

30: opening the straight-through output door

 

Pull down the green pressure-release levers.

 

31: rotating the pressure release levers

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.

 

32: removing the jammed media

 

If you cannot grasp the media with your hands, perform the procedure in .

 

Close the straight-through output door.

 

33: closing the straight-through output door

 

Clear jams from the print-cartridge area

 

Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.

 

When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product.

 

Open the print-cartridge door, and remove the print cartridge.

 

34: removing print cartridge

 

To prevent damage to the print cartridge, minimize its exposure to direct light.

 

On the product, open the rear output door, and then rotate the green pressure-release levers downward.

 

35: opening the straight-through output door

 

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the product.

 

36: removing jammed media

 

Replace the print cartridge and close the print-cartridge door.

 

37: reinstalling the print cartridge

 

Close the rear output door.

 

Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only)

 

To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m2 or 20 lb) at a time.

 

Turn off the HP LaserJet M2727nfs mfp, and then open the stapler door.

 

38: Product with stapler door open

 

Opening the stapler door disables the stapler.

 

Remove the staple cassette from the product.

 

39: Product staple cartridge being removed

 

Clear any loose staples from the stapler and from the staple cassette.

 

40: Staple removed from product

 

Replace the staple cassette.

 

41: Product with staple cassette being replaced

 

Close the stapler door, and then turn on the product.

 

42: Product with stapler door closing

 

Insert media to test the convenience stapler. Repeat steps 1 through 6 if necessary.

 

Avoid repeated jams

 

Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using.

 

Verify that the media guides are properly adjusted.

 

Check that the input tray is securely in place.

 

Do not add print media into the input tray while the product is printing.

 

Use only HP-recommended media types and sizes. See Paper and print media for more information about print media types.

 

Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and twist the media by rotating your hands in the opposite direction.

 

Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.

 

Check the power connection. Make sure that the power cord is firmly connected to both the product and the power supply box. Plug the power cord into a grounded power outlet.

 

Printer Repair Experts 888-276-4666