HP LASERJET M604 ERROR CODES DESCRIPTION:

 

10.XX.YZ Problem Note

10.00.00 Memory Problem e-label
Reason
The printer is not able to read the Toner Cartridgeinfo.

10.00.10 Unreadable Memory e-Label Error
Reason
Hp laserjet printer is incapable to identify the e-label.

10.00.15 Install cartridge
Reason
The suggested cartridge has been removed or installedimproperly.

10.00.33 Rebuilt Installed
Information
A Used supply is in being used (end of life).

10.00.34 Rebuilt supply in use
Reason
A supply is Used.

10.00.35 incompatible toner cartridge installed
Description
An Non HP toner cartridge is being utilized.

10.00.40 legitimate HP supplies used
Reason
A legitimate HP Toner Cartridge has been in use.

10.00.41 Unsupported toner cartridge being utilized
Reason

 

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The installed toner cartridge is for an alternative printer.

10.00.60 Cartridge lower (Black)
Description
The toner low (Black)

10.00.69 toner really low (Black)
Description
The Toner Cartridge very low (Black)

10.00.70 Printing past minimal
Reason
The hp printer suggests when a toner cartridge amount is very low. The correct residual toner lifespan may change.

10.00.91 Broken toner motor.
Details
non operable toner motor.

10.23.15 Reseat Fuser Kit
Information
The showed cartridge has been taken out or put in inaccurately.

10.23.35 incompatible supply
Information
The suggested toner cartridge is Non OEM with this printer.

10.23.60
Description
The printer shows when fusing kit is minimal. The real remaining Fusing Assembly life time may vary.
You don't need to change out the Fusing Assembly at this time only if print quality is not tolerable.

10.23.70 printing after very low Fusing Assembly

Information
The hp printer indicates when the Fusing Kit is minimal. The actual remaining Fusing Kit life expectancy might change.

10.26.15
Reason
The hp printer indicated when the maintenance may need to be replaced.

10.26.50
Description
The maintenance kit was reset.

10.26.60
Information
The hp printer suggested when the maintenance kit is really low. The exact remaining maintenance kit life span could change.

 

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11.XX.YZ Problem Messages

11.00.01 or 11.00.02 Internal clock Problem
Details
The printer real time clock has undergone an Error.
01=clock not usable
02=clock dead real

13.XX.YZ Malfunction Messages

13.00.00
Information
Basic paper jam Message code.

13.00.EE
Description
Unidentified door open.

13.A2.D2
Information
Tray 2 print feed jam.
This paper jam shows when the media does not reach the Tray 2 pre-feed sensor (PS102) in the specific period of time after the beginning of media pick-up from Tray 2. It's a no-pick jam from tray 2.

13.A2.Dx

13.A2.FF
Details
Recurring paper jam inside Tray 2. This jammed paper shows when Recurring pages is discovered at the Tray 2 feed sensor (PS102).

13.A3.FF
Information
Residual jammed paper in Tray 3. This jam shows when remaining paper is detected at the Tray 3 feed sensor (PS102).

13.B2.Az Jam in top cover
Description
Media STAY jammed paper in top cover at image location. Pages shows at PS103 after specified time limit exceeded

13.B2.Dz Jam in top cover
Information
Recurring delay paper jam in top cover at image area. Media did not reach PS103 in specified time.

13.B2.E2 media jam in top cover
Description
media jam in top cover at image region caused by door open.

13.B2.FF media jam in top cover
Information
Print Residual jammed paper in top cover at image area. Paper present at PS103 at power on or after clearing media jam.

13.B9.Az Fuser media jam
Details
fuser Kit delivery stay. Print stay jam at fuser area. Paper present at PS700 after specified time limit. This jam code may be caCompatible by; An accordion paper jam at the fuser exit, something blocking the media before the delivery output rollers. The output bin rollers not spinning, there is very little bit distance from the fusing Kit exit and the output bin.

13.B9.Bz fusing Kit jam
Information
Multi-feed jam in fusing Assembly. This paper jam occurs whenever a nearly complete overlap multi-feed jammed paper is found.nearly complete

13.B9.Cz
Details
fusing Kit Wrap page jam. This media jam takes place when the media goes away from the fusing Assembly output sensor before a allocated amount of time after the prints reached thefuser Kit output sensor (PS700). (The printer has decided that the prints is being wrapped around the fuser Kit roller.)

13.B9.Dz
Details
Fuser delivery delay paper jam paper couldn't touch Fuser sensor PS700 defined time.
● 13.B9.D1
Fusing Assembly delivery delay mediawhen printing within Tray 1.
● 13.B9.D2
Fusing Assembly delivery delay page jam when printing atTray 2.
● 13.B9.D3
Fusing Kit delivery delay page jam when printing from Tray 3.
● 13.B9.D4
Fuser Kit delivery delay media at Tray 4.
● 13.B9.DD
Fusing Assembly delivery delay media when printing with the Duplexer.

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13.B9.FF
Reason
Residual Media jam Fuser Output Sensor. pages exist at PS700 after specified time period or on turn on.

13.D3.B!, 13.D3.B2, 13.D3.B3, 13.D3.B4, 13.D3.B5, 13.D3.B6, 13.D3.B7, 13.D3.B8, 13.D3.B9
Information
Multi-feed to duplex re-feed jammed paper

13.D3.Dz
Description
Late to duplex re-feedjam.
● 13.D3.D1
The fuser is printing in fuser mode Auto Sense special case differentiated from "typed" Normal.
● 13.D3.D2
The fusing Kit is printing in fuser mode Normal.
● 13.D3.D3
The fusing Kit is printing in fuser mode Light 1 or Light 2
● 13.D3.D4
The fusing Kit is printing in fuser mode Heavy 1.
● 13.D3.D5
The fuser Assembly is printing in fuser mode Heavy 2.
● 13.D3.D6
The fuser Kit is printing in fuser mode Heavy media 3.
● 13.D3.D7
The fusing Kit is printing in fuser mode Glossy media 1.
● 13.D3.D8
The fuser Kit is printing in fuser mode Glossy media 2.
● 13.D3.D9
The fuser Kit is printing in fuser mode Glossy media 3.

13.E5.FF
Reason
A power on jam has taken place.

13.EA.FF
Details
A door media jam has comes about.

13.EE.FF
Details
A door jammed paper has happens.

13.FF.EE
Details
A power on jam has happens.

13.FF.FF
Details
A start up residual jammed paper has happened. This Problem has no particular sensor marked. It could be any sensor in the media page path.

20.XX.YZ Error Messages

20.00.00 insufficient memory
Reason
Hp laserjet printer fails to have sufficient memory to print the page. The hp printer was given additional data than can integrate into the presented memory. You could have attempted to alocate too many macros, soft fonts, or complex graphics.

21.00.00 Page Too involved Event log Error message 21.00.00.
Description
The hp printer displays this message to indicate that the page decompression process was too slow for the
printer.

32.XX.YX and 33.XX.YZ Malfunction Messages

32.08.A1, 32.08.A2, 32.08.A3
Reason
Shutdown event-boot after irregular shut off.

40.00.01 USB I/O buffer overƮow To continue, press “okay”
Description
The USB buffer has overƮowed.

40.00.02 Embedded I/O buffer overƮow To continue, touch “okay”
Reason
The printer has sustained a JetDirect buffer overflow 

40.00.03 EIO buffer overƮow To continue, touch “O.K.”
Description
Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be being utilized.

40.00.04 EIO bad transmission To continue, touch “O.K.”
Details
The connection between The printer and the USB device has been broken.

41.XX.YZ Malfunction Messages

41.01.YZ
Information
Event log Error message: 41.01.YZ.
An unknown misprint Malfunction occurred on Hp laserjet printer.
Y = Type, Z = Tray

41.02.00 Error
Information
A beam detected misprint Malfunction occurred.

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41.03.02 with slow printing
Description
Some circumstances of slow printing along with 41.03.02 have been induced by timing issues with the recommended size prints inserted.

41.05.YZ Unexpected type in tray
Details
Hp laserjet printer can discover the type of media within paper path, and it adjusts the print mode correctly.
Tray X is lfilled with a paper type that is different than what they paper tray is set up to use.

41.XX.YZ Malfunction To continue, touch “Okay”
Reason
This chapter covers all other Problems of the form 41.XX.YZ not covered in the previous sections.
A printer Problem has occurred.

42.XX.YZ Problem Messages

42.XX.YZ
Information
Internal system failure.

47.XX.XX Malfunction Messages

47.00.XX
Reason
Back channel internal Malfunction.

47.01.XX
Description
Image transformer internal Problem.

47.02.XX
Details
Job parser internal Problem.

47.03.XX
Reason
Print job internal Problem

47.04.XX
Reason
Print spooler 9100 internal Problem.

47.05.00
Description
Print spooler framework internal Error.

47.06.XX
Information
Print application internal Malfunction.

48.XX.YY Error Messages

48.XX.YY
Description
A job framework internal Error has occurred.

49.XX.YY Error Messages

49.XX.YY Error To continue to turn off then on
Details
A firmware Error shows. Dangerous print jobs, software application complications, non-product specific print drivers, sub-standard USB or network cables, wrong network connections or inaccurate designs, bad firmware operations, or unsupported accessories can cause this Malfunction.

50.WX.YZ Malfunction Messages

50.10.YZ Fuser Malfunction
Information
Reduced temperature thermistor 2.
Y = previous printing device sleep status, Z = following status

50.11.YZ Fuser Malfunction
Information
High temperature thermistor 2.
Y = earlier printer sleep level, Z = subsequent printer sleep state

50.12.YZ Fuser Error
Information
Fuser pressure release mechanism failure.
Y = prior printing device sleep status, Z = upcoming level

 

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50.2X.YZ Fuser Error
Information
Fuser warm up failure.
Y = prior printer sleep status, Z = following condition

50.3X.YZ Fuser Problem
Reason
Low temperature thermistor 1.
Y = previous device sleep state, Z = next status

50.4X.YZ Fuser Problem
Description
High temperature thermistor 1.
X = fuser mode, Y = former printer sleep level, Z = subsequent printer sleep state

50.6X.YZ Fuser Problem
Details
Drive circuit fault.
Y = previous device sleep condition, Z = next condition

50.7X.YZ Fuser Problem
Reason
Fuser Pressure release failure.
X = fuser mode, Y = prior device sleep condition, Z = next condition

50.9X.YZ Fuser Error
Reason
Low fuser temp 2 Problem.
X = fuser mode, Y = previous printer sleep state, Z = upcoming condition

51.XX.YZ, 52.XX.YZ Problem Messages

51.00.YY
Reason
Laser/scanner Malfunction.
● YY = 20
Black laser/scanner Malfunction
52.XX.00
Details
Laser/scanner Malfunction.
● XX = 00
laser/scanner motor startup Error.
● XX = 20
Laser/scanner rotation Malfunction.

54.XX.YZ Malfunction Messages

54.00.03 Problem
Details
A sensor Malfunction has appeared. Environmental sensor (TH3) malfunction.

54.06.21 Error
Reason
A sensor Error has occurred. Primary laser/scanner beam detect problem.

55.XX.YZ, 56.XX.YZ Malfunction Messages

55.00.yy To continue turn off then on
Reason
DC controller PCA Malfunction.
● 55.00.01 (log event)
DC controller memory Malfunction.
● 55.00.03 (event code
DC controller no engine response.
● 55.00.04 (event code
DC controller communications time-out.

55.0x.yy to continue off on
Information
DC controller PCA Error.
● 55.01.06 (log event)
NVRAM memory data Error warning.
● 55.02.06 (log event)
NVRAM memory access Malfunction notification.

56.00.yy to continue off on
Reason
Optional cassette tray communication Error.

57.00.01 to continue off on
Information
Main fan (FN101) failure.

57.00.02 in order to continue off on
Details
toner front-side fan (FN103) malfunction.

57.00.03 to continue off on
Information
Toner Cartridge front-side fan (FN301) failure.

57.00.04 to continue off on
Details
Laser/scanner fan (FN102) problem.

57.00.05 to continue off / on
Reason
Duplex fan (FN107) failure.

58.XX.YZ Problem Messages

58.00.03 Problem
Details
DC controller CPU breakdown.

58.00.04 Malfunction
Description
The printer sustained a LVPS (Low Voltage Power Supply) breakdown.

58.00.05 Malfunction
Reason
Environmental sensor (TH3) breakdown.

58.01.04 Error
Details
24V power supply Problem during operation. During regular printing operation the 24V power cartridge experienced an Malfunction.

58.02.04 Malfunction
Information
24V power toner cartridge Problem during boot or wake. During printer power on or when waking from sleep mode, Hp laserjet printer experienced an Error with the 24V power toner cartridge.

 

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59.XX.YZ Problem Messages

59.00.YY Problem — To continue off on
Information
A motor Malfunction has occurred.
YY = Motor
Paper path malfunction.
59.00.20
Feed motor (M101) malfunction (start-up or rotational).
59.00.30
Fuser motor (M299) malfunction.
59.00.40
Fuser motor (M299) fail to function properly (start-up or rotational).
59.00.90
Feed motor (M101) fail to function properly.
59.05.50, 59.50.60, 59.05.70
Drum motor startup Problem, Drum motor (M102) fail to function properly.

59.A2.YY Problem
Information
A printer Error has manifested.

60.00.0Y, 62.00.00 Malfunction Messages

60.00.0X Tray X lifting Malfunction
Details
The tray lift motor Problem has happened.
60.00.02
Tray 2 lifter driver assembly failure.
60.00.12 to 60.00.15
Tray 3 lifter driver assembly failure.

62.00.00 To continue turn off then on.
Reason
Internal system failure.

65.X0.AZ Problem Messages

65.X0.A1 Output accessory disconnected
Reason
Your external paper handling accessory connection has been cut off.

66.WX.YZ Error Messages

6
70.XX.YY Malfunction Messages

70.00.00 Error To continue turn off then on
Details
DC controller failure.

80.XX.YY, 82.XX.YY Problem Messages

80.0X.YY Embedded Jetdirect Problem
Information
An Embedded HP JetDirect print server critical Problem has occurred.
● 80.01.80: No heartbeat
● 80.01.81: Reclaim timeout
● 80.01.82: Invalid data length
● 80.01.8B: Invalid max outstanding packet header field
● 80.01.8C: Invalid channel mapping response
● 80.03.01: No PGP buffers
● 80.03.02: Channel table full
● 80.03.03: Producer index not reset
● 80.03.04: Consumer index not reset
● 80.03.05: Queue position size too small
● 80.03.06: Transport overƮow
● 80.03.07: No overƮow packets
● 80.03.08: Invalid identify response
● 80.03.09: Invalid channel map return status
● 80.03.10: Invalid reclaim return status
● 80.03.12: Datagram invalid buffer
● 80.03.13: Max stream channels
● 80.03.14: Max datagram channels
● 80.03.15: Card reset failed
● 80.03.16: Self-test failure
● 80.03.17: Unknown PGP packet
● 80.03.18: Duplicate I/O channel

82.73.46, 82.73.47
Details
A hard disk or compact Ʈash disk cleaning failed. This Problem is usually caRebuilt by a failure of the disk hardware.

98.0X.0Y Malfunction Messages

98.00.01 or 98.01.00 Corrupt data in firmware volume
Reason
Data corrupt has occurred in the firmware volume.

 

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99.XX.YY Malfunction Messages

99.00.01 Upgrade not performed file is corrupt
Reason
A remote firmware upgrade (RFU) was not performed. This is a CRC Problem in the firmware image (bad image).

99.00.02 Upgrade not performed time-out during receive
Description
A remote firmware upgrade (RFU) was not performed. The issue is an I/O time-out when understanding the header number and size. It indicates a problem with the network environment, not The printer.

99.00.03 Upgrade not performed Error writing to disk
Details
A remote firmware upgrade (RFU) was not performed. This is a disk Malfunction. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.

99.00.04 Upgrade not performed time-out during receive
Reason
A remote firmware upgrade (RFU) was not performed.

99.00.05 Upgrade not performed time-out during receive
Description
A remote firmware upgrade (RFU) was not performed. The issue is an I/O time-out when reading image data.

99.00.06 Upgrade not performed Problem recognizeing upgrade
Reason
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read Problem when recognizeing the header number and size.

99.00.07 Upgrade not performed Error understanding upgrade
Reason
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected recognize Malfunction when recognizeing the rest of the header.

99.00.08 Upgrade not performed Malfunction recognizeing upgrade
Information
A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read Error when reading image data.

99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.

99.00.10 Upgrade canceled by user
Reason
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.

99.00.11 Upgrade canceled by user
Information
A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when recognizeing the rest of the header.

99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.

99.00.13 Upgrade not performed the file is invalid
Details
A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.

99.00.14 Upgrade not performed the file is invalid
Information
A remote firmware upgrade (RFU) was not performed. The file is invalid.

99.00.2X
Description
There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same.
● 99.00.20 The bundle is not for this printer.
● 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid.
● 99.00.22 The bundle header version is not supported by this firmware.
● 99.00.23 The package header version is not supported by this firmware.
● 99.00.24 The format of the bundle is invalid.
● 99.00.25 The format of the package is invalid.
● 99.00.26 A CRC32 check did not pass.
● 99.00.27 An I/O Malfunction occurred while downloading the bundle.

99.01.XX
Description
A firmware install Problem has occurred. The specific message varies depending on the cause, but the solution for each message is the same.
● 99.01.00
● 99.01.10
● 99.01.20
● 99.01.21

99.02.01
Description
Firmware installation was successful.
99.02.09
Description
Firmware upgrade cancelled by user.

99.09.60 Unsupported disk
Reason
This is a Preboot menu Error. The hard disk currently installed is not recognized or supported by The printer.
99.09.61 Unsupported disk
Details
This is a Preboot menu Error. The installed disk is installed in a printer configured for an encrypted hard disk.

99.09.62 Unknown disk
Information
This Error implies that there is an encryption mismatch between the hard disk drive and the formatter. This typically happens because an Hard drive was swapped into a printer from another printing device.

99.09.63 Incorrect disk
Description
This Malfunction means that the expected encrypted Hard drive is not present. This is expected behavior when installing a brand-new Hard drive in a equipment where the preceding Hard drive was encrypted.

99.09.64 Disk Nonfunctional
Information
A fatal hard disk failure has occurred.

99.09.65 Disk data Problem
Details
Disk data problem has happened.

99.09.66 No boot device.
Reason
A disk drive is not set up in The hp printer.
99.39.64 eMMC malfunctioning
Information
The eMMC is not working.

99.39.67 eMMC Not Bootable

99.XX.YY
Description
A message of this type indicates a firmware update Error.

 

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