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Customer Care Telephone
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HP LASERJET M607 PRINTER REPAIR
HP LASERJET M607 PAPER JAM
HP LASERJET M607 PERFORM PRINTER MAINTENANCE
HP LASERJET M608 PRINTER REPAIR
HP LASERJET M608 PAPER JAM
HP LASERJET M608 PERFORM PRINTER MAINTENANCE
HP LASERJET M608 PRINTER REPAIR
HP LASERJET M608 PAPER JAM
HP LASERJET M608 PERFORM PRINTER MAINTENANCE
Printer Model
HP Laserjet Enterprise M607
HP Laserjet Enterprise M608
HP Laserjet Enterprise M609
Fuser Assembly Part Number
RM2-1256-0020 (110V)
Maintenance Kit Part Number
L0H24A
Tray 2 Roller Kit
J8J70-67904K
Pickup Roller Assembly
RM2-1275-000
Separation Roller Assembly
RM2-6772-000
13.00.EE
A paper jam arose while feeding envelopes from the envelope feed cassette tray.
Suggested Steps:
1. Make sure that high-grade paper is used for the envelopes.
2. Make sure the envelopes are inserted into the envelope feeder properly.
3. Remove the paper cassette tray that contains the envelope feeder by pulling it up as well as lifting slightly.
4. If any envelopes have begun to feed, take out the envelope and reinsert the envelopes.
5. Take away any jammed or torn (damaged) envelopes.
6. Reinstall and close cassette tray
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.00.EE
A door that is not known is open.
Suggested Steps:
1. Make sure all covers and doors are closed.
13.00.FF
Residual Paper Jam
This error code has no specified sensor identified. Any sensor within the paper path is suspected.
Suggested Steps:
1. Examine the HP Laserjet M607, M608, M609 for a paper jam
2. Remove any media present or paper jams within the paper feed path.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666.
13.A1.A1
Paper Jam, no movement from Tray 1
Media never moved from Tray 1 within the specified amount of time while printing from the Manual Feed (Tray 1)
Suggested Steps:
1. Remove the jammed paper.
a. Clear away any jammed media (paper) from tray 1.
b. Take out Tray 2 Paper Cassette and depress the gree access button. The Tray 1 access door will drop down
c. Clear away any jammed media (paper)
d. Reinstall the Tray 2 paper cassette tray and the printer will attempt to clear the paper jam error message.
e. Close the rear and left the door to allow HP Laserjet M607, M608, M609 printer to reset and try to clear the paper jam error message.
2. Examine the Tray 1 paper pickup, feed separation rollers are correctly installed. Make sure they do not show dirty or any wear and tear (damage)
3. Replace Feed / Separation roller and pickup roller.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.A1.D1
Paper Delay Jam within Tray 1
Media never moved from Tray 1 within the specified amount of time while printing from the Manual Feed (Tray 1)
Suggested Steps:
1. Remove the jammed paper.
a. Clear away any jammed media (paper) from tray 1.
b. Take out Tray 2 Paper Cassette and depress the gree access button. The Tray 1 access door will drop down
c. Clear away any jammed media (paper)
d. Reinstall the Tray 2 paper cassette tray and the printer will attempt to clear the paper jam error message.
13.A1.FF
Power on Paper Jam at Tray 1 Feed Sensor.
Tray 1 (Manual Feed) sensor discovered paper (media) present in the Manual Feed (Tray 1) paper feed guide assembly.
Suggested Steps
1. Remove the jammed paper from Manual Feed – Tray 1.
a. Open Tray 1 (Manual Feed Tray)
b. If Tray 1 shows any visible jammed paper (media) easily pull the media (paper) straight out to clear out the paper and then shut close tray 1.
2. Remove the paper jam within tray 1 paper feed guide assembly.
a. Remove tray 2 out of the printer.
b. Depress the jam plate release button to lower the jam clearing plate.
c. If there is any media Jammed or any paper blockage within the paper feed path, Remove any jammed media straight out to clear out the damaged media.
d. Lift the jam-clearing plate back in the correct position.
e. Reinsert Tray 2 paper cassette tray and close the tray door.
3. Remove the paper jam at the rear door.
a. Open the rear door
b. If there is any media Jammed or any paper blockage within the paper feed path, Remove any jammed media straight out to clear out the damaged media.
4. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666.
13.A3.Dz
Paper Delay Paper Jam Tray 3
550 Sheet feeders can be assembled (stacked) for three extra trays. These trays contain similar sensors and connectors.
Suggested Steps (550 -Sheet Paper Feeder)
1. Remove the paper jam
a. Open up the paper cassette tray and take out any jammed media (paper), and then shut close the paper tray.
b. Open the rear and front door.
c. Take away any blockage or media within the paper path.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
3. If the error continues to persists, make sure the tray width and length guisde are in the correct paper size possition, for paper being ultilized within the paper cassette tray and is not overfilled exceeding the fill mark or the tabs within the paper tray.
4. Examine the Tray 3 paper pickup, feed separation rollers are correctly installed. Make sure they do not show dirty or any wear and tear (damage).
5. Replace Feed / Separation roller and pickup roller.
Suggested Steps (2100-Sheet Paper Feeder)
1. Remove the paper jam
a. Open up the paper cassette tray and take out any jammed media (paper), and then shut close the paper tray.
b. Open the rear and front door.
c. Take away any blockage or media within the paper path.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
3. If the error continues to persists, make sure the tray width and length guisde are in the correct paper size possition, for paper being ultilized within the paper cassette tray and is not overfilled exceeding the fill mark or the tabs within the paper tray.
4. Examine the Tray 3 paper pickup, feed separation rollers are correctly installed. Make sure they do not show dirty or any wear and tear (damage).
5. Replace Feed / Separation roller and pickup roller.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.A3.FF
Media Present Error - Paper Jam Tray X
This paper jam displays when paper is present and is detected at the Tray X Feed Sensor.
Suggested Steps
1. Remove the paper jam
a. Open up the paper cassette tray and take out any jammed media (paper), and then shut close the paper tray.
b. Open the rear and front door.
c. Take away any blockage or media within the paper path.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.A4.Dz
Paper Delay Paper Jam Tray 3
550 Sheet feeders can be assembled (stacked) for three extra trays. These trays contain similar sensors and connectors.
Suggested Steps (550 -Sheet Paper Feeder)
1. Remove the paper jam
a. Open up the paper cassette tray and take out any jammed media (paper), and then shut close the paper tray.
b. Open the lower right door and front door.
c. Take away any blockage or media within the paper path.
d. Close the lower right door and front door. for the printer to attempt to clear paper jam error message.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
3. If the error continues to persists, make sure the tray width and length guisde are in the correct paper size possition, for paper being ultilized within the paper cassette tray and is not overfilled exceeding the fill mark or the tabs within the paper tray.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.AA.EE Front Door Open Error
During the printing process, the front door was opened.
Suggested Steps
Shut close the front door and allow the printer to attempt to clear Paper Jam error code.
13.AB.EE Rear Door Open
During the printing process, the Rear door was opened.
Suggested Steps.
Shut close the rear door and allow the printer to attempt to clear Paper Jam error code.
13.B2.Az Paper Jam in the Rear Door.
Paper present jam within the rear door at the image area.
Media is present at registration sensor (PS4550) exceeding a allocated time limit.
* 13.B2.A1
This paper jam happens when the meida is at the registration sensor (PS45) see's media present longer that the specified time allocated based on the media size when printing from Tray 1.
*13..B2.A2
This paper jam happens when the meida is at the registration sensor (PS45) see's media present longer that the specified time allocated based on the media size when printing from Tray 2.
*13.B2.A3
This paper jam happens when the meida is at the registration sensor (PS45) see's media present longer that the specified time allocated based on the media size when printing from Tray 3.
*13.B2.AD
This paper jam happens when the meida is at the registration sensor (PS45) see's media present longer that the specified time allocated based on the media size when printing froM Duplexing unit.
Suggested Steps.
1. Remove Paper Jam
a. Open Rear Door
b. Search for and remove any paper (media) behind the primary transfer assembly, and also look behind the lower jam access cover.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666.
13.B2.D1 Paper Jam in rear door
Paper Delay Paper Jam within the rear door at the imaging area.
Media passed Tray 1 Feed Sensor (PS4750) and did not arrive at the registration sensor within the allocated length of time when printing from Tray 1.
Suggested Steps.
1. Remove Paper Jam
a. Open Rear Door
b. Search for and remove any paper (media) behind the primary transfer assembly, and also look behind the lower jam access cover.
c. Close Rear door to give printer chance to clear paper jam message.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609
3. Examine the Tray 1 paper pickup, feed separation rollers are correctly installed. Make sure they do not show dirty or any wear and tear (damage)
4. 5. Replace Feed / Separation roller and pickup roller.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.B2.D2 Paper Jam in Rear Door
Paper Delary paper Jam within the image area
Paper (media) does not arrive at the registration sensor within the allocated time whenever printingfrom Tray 2
1. Completely remove tray 2 paper cassette tray from printer.
2. Makre Sure the Orange plastic shipping lock are removed.
Images shows paper cassette tray shipping locks
3. Take out any damaged or jammed media from the paper tray.
4. Look out for any paper jams within the HP Laserjet M607, M608, M609.
5. Verify the media type and quality being used meets the HP Specifications for being used with the HP Laserjet M607, M608, M609.
6. Examine the event logs from the HP Laserjet M607, M608, M609 for any occurance of 53.B0.0z. If the event logs shows this error code, this means the feed / separation roller are near end of life and will need replacing.
If the B2.B0.0z error code show in the event log, replace the feed/separation roller for the tray.
7. Verify that the paper tray length and width guides are set to the proper paper size for media being used within the paper tray.
Media Guide Settings
8. Make sure the paper tray adheres the paper tray capacity specs or the stack of media within the paper tray is no above the cassette fill mark (you will see line below with three triangles). See image below
Media Height Guides
Shown Over Filled paper cassette tray.
9. Disconnect power plug from rear of printer and spin printer so that the rear door of the Laserjet printer is in front of you.
10. Open Rear Door and remove any jammed paper or blockage within the printer.
11. Lift up the primary transfer assembly.
Shown Lift Transfer Assembly
12. P:ull the green tabs found in the upper left hand side to open the lower access cover.
Shown Lower Access Cover
13. If the paper jam is noticable within the lower access cover, remove the paper jam by pulling it straight out of the printer.
14. Verify the rollers are installed correctly.
* If the flap of the blue rollers is in the down position, then the rollers are incorrectly installed.
Note:
If the blue flap is in the down position, this will create a paper jam error 13.B2.D2 and / or a Tray 2 Overfilled roller issue error code.
* If the flap of the blue rollers is in the up position, then the rollers are correctly installed.
Shown Feed Roller Flap down position (installed incorrectly)
Shown Feed Roller - Flap in the up position (Installed correctly)
15. If the roller show damage or worn out, replace the rolelrs.
Shown Worn Rollers
16. Reinstall Tray 2
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.B2.Dz Jam in Tray X
Paper Delay Paper Jam along the Image Area.
Paper did not arrive at the registration sensor (PS4550) within allocated time when printing from an optiona paper tray.
* 13.B2.D3 Jam while priting from Tray 3
* 13.B2.D4 Jam while priting from Tray 4
* 13.B2.D5 Jam while priting from Tray 5
* 13.B2.D6 Jam while priting from Tray 6
Suggested Steps
1. Completely remove tray 2 paper cassette tray from printer.
2. Makre Sure the Orange plastic shipping lock are removed.
Images shows paper cassette tray shipping locks
3. Take out any damaged or jammed media from the paper tray.
4. Look out for any paper jams within the HP Laserjet M607, M608, M609.
5. Verify the media type and quality being used meets the HP Specifications for being used with the HP Laserjet M607, M608, M609.
6. Examine the event logs from the HP Laserjet M607, M608, M609 for any occurance of 53.B0.0z. If the event logs shows this error code, this means the feed / separation roller are near end of life and will need replacing.
If the B2.B0.0z error code show in the event log, replace the feed/separation roller for the tray.
7. Verify that the paper tray length and width guides are set to the proper paper size for media being used within the paper tray.
Media Guide Settings
8. Make sure the paper tray adheres the paper tray capacity specs or the stack of media within the paper tray is no above the cassette fill mark (you will see line below with three triangles). See image below
Media Height Guides
Shown Over Filled paper cassette tray.
9. Disconnect power plug from rear of printer and spin printer so that the rear door of the Laserjet printer is in front of you.
10. Open Rear Door and remove any jammed paper or blockage within the printer.
11. Lift up the primary transfer assembly.
Shown Lift Transfer Assembly
12. P:ull the green tabs found in the upper left hand side to open the lower access cover.
Shown Lower Access Cover
13. If the paper jam is noticable within the lower access cover, remove the paper jam by pulling it straight out of the printer.
14. Verify the rollers are installed correctly.
* If the flap of the blue rollers is in the down position, then the rollers are incorrectly installed.
Note:
If the blue flap is in the down position, this will create a paper jam error 13.B2.D2 and / or a Tray 2 Overfilled roller issue error code.
* If the flap of the blue rollers is in the up position, then the rollers are correctly installed.
Shown Feed Roller Flap down position (installed incorrectly)
Shown Feed Roller - Flap in the up position (Installed correctly)
15. If the roller show damage or worn out, replace the rolelrs.
Shown New Roller Surface
16. Reinstall Tray 2
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.B2.FF Paper Jam in rear door
Paper Present Jam at the Image area.
Media was present at PS4550, when printer was powered up or after removing a paper jam.
Suggested Steps.
1. Remove the jammed papper
a. Open up rear door.
b. Search for any visible paper jams or blockage within the paper path.
c. Close the rear door to let printer try to clear the Paper Jam error code.
d. Replace fuser Assembly.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.B9.Az Fuser Jam
Paper present jam within the fuser area.
The paper Jam can be caused by
* Accordian style media jam at the Exit area (fuser)
* Object opbsturcting the paper before arriving the output rollers
* The Output Bin Rollers are not spinning. Since there is minimal distance from the fusing exit to the output bin, media stopped at the rollers may cause a fuser paper jam.
* A fuser flag that doesn't move freely (sticky). If the fuser flag is delayed briefly or Not moving (stuck) in the ativated position will cause a paper jam.
* 13.B9.A1 A dectection of a paper jam when printing from Tray 1
* 13.B9.A2 A dectection of a paper jam when printing from Tray 2
* 13.B9.A3 A dectection of a paper jam when printing from Tray 3
* 13.B9.A4 A dectection of a paper jam when printing from Tray 4
* 13.B9.A5 A dectection of a paper jam when printing from Tray 5
* 13.B9.AD A dectection of a paper jam when printing from Duplexer.
Suggested Steps
1. Remove the jammed papper
a. Open up rear door.
b. Search for any visible paper jams or blockage within the paper path.
c. Close the rear door to let printer try to clear the Paper Jam error code.
d. Replace fuser Assembly.
2. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
3. Replace the Fuser Assembly as needed.
4. Replace DC Controller
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.B9.Cz
Fuser Wrap Paper Jam
This paper jam happens when the media vanishes from the fuser output sensor before a specified amount of time after media arrives at fuser output sensor.
This condition happens with the paper wraps around the fuser roller.
* 13.B9.C1 Fuser wrap paper jam with Auto Sense (Normal).
* 13.B9.C2 Fuser wrap paper jam with Normal.
* 13.B9.C3 Fuser wrap paer jam with Light 1 or Light 2.
* 13.B9.C4 Fuser wrap paper jam with Heavy 1.
* 13.B9.C5 Fuser wrap paper jam with Heavy 2.
* 13.B9.C6 Fuser wrap paper jam with Heavy Paper 3.
* 13.B9.C7 Fuser wrap paper jam with Glossy Paper 1.
* 13.B9.C8 Fuser wrap paper jam with Glossy Paper 2.
* 13.B9.C9 Fuser wrap paper jam with Glossy Paper 3.
* 13.B9.CB Fuser wrap paper jam with Transparency.
* 13.B9.CC Fuser wrap paper jam with Label.
* 13.B9.CD Fuser wrap paper jam with Envelope 1 or Envelope 2.
Suggested Steps
1. Remove Paper Jam
a. Open the rear door.
b. Take out the fuser assembly, and take out any pape wrapped around one of the fuser rollers.
Caution
Fuser may be HOT.
c. Search for and remove any visible paper or blackage within the paper feed path.
d. Reseat (Install) Fuser Assembly.
e. Shut the rear door to give the printer a chance to clear the displayed paper jam message.
2. Print out a cleaning page, to make sure all toner residue is removed from the fuser rollers.
3. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
4. Replace Fuser Assembly as needed.
13.E1.D3 Fuser Area Jam
Output delivery delay paper jam. Media did not arrive at the output bin full sensor within allocated time frame.
Suggested Steps
1. Follow along directives displayed on the printer control panel to remove the paper jam. Search for paper in all paper jam locations.
2. Make sure no doors are open.
3. Verify that the media is loaded correctly within each paper tray.
4. Make sure the media type and quality of the paper (media) being utilized meets with HP specifications usage with the HP Laserjet M607, M608, M609.
5. Replace rollers that show wear.
6. Open all covers and doors to verify the paper feed path has no paper or blockage.
7. If the printer displays error 59. install toner cartridge. Reinstall toner cartridge.
8. If the 59 error shows again after reinstalling toner cartridge, Replace toner cartridge.
9. Replace developing drive assembly.
13.E1.Dz
Output Delivery delay Paper Jam. Paper did not arrive at the output bin full sensor on time.
* 13.E1.D1 The fuser is printing utilizing fuser mode Auto Sense special case distinguished from "typed" Normal.
* 13.E1.D2 The fuser is printing utilizing fuser mode Normal.
* 13.E1.D3 The fuser is printing utilizing fuser mode Light 1 or Light 2.
* 13.E1.D4 The fuser is printing utilizing fuser mode Heavy 1.
* 13.E1.D5 The fuser is printing utilizing fuser mode Heavy 2.
* 13.E1.D6 The fuser is printing utilizing fuser mode Heavy Paper 3.
* 13.E1.D7 The fuser is printing utilizing fuser mode Glossy Paper 1.
* 13.E1.D8 The fuser is printing utilizing fuser mode Glossy Paper 2.
* 13.E1.D9 The fuser is printing utilizing fuser mode Glossy Paper 3.
Suggested Steps
1. Remove the jammed papper
a. Open up rear door.
b. Search for any visible paper jams or blockage within the paper path.
c. Close the upper right door to let printer try to clear the Paper Jam error code.
2. Check Delivery rollers for wear and tear or damage (debris).
3. Replace Fuser Assembly if needed
4. Replace Delivery Assembly.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.FF.FF
Power up Paper Present jam has happened.
This specific error code has no direct sensor assigned. All 'sensors are supsect within the paper path.
Suggested Steps
1. Remove the jammed papper
a. Open up rear door.
b. Search for any visible paper jams or blockage within the paper path.
c. Close the upper right door to let printer try to clear the Paper Jam error code.
2. Check Delivery rollers for wear and tear or damage (debris).
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
13.60.Az
Paper Present Jam within the inner rear door of the Multi-Bin Mailbox (MBM). The media is stopped at the MBM entry sensor.
13.60.Dz
Paper Delay paper jam within inner rear door of the Multi-Bin Mailbox (MBM). The media did not arrive at the MBM entery sensor is the allocated time frame.
13.60.5z
"Paper is too short" media jam within inner rear door or within the Multi-Bin MailBox (MBM).
13.60.6z
Inter page gap paper jam inside inner rear door or Multi-Bin Mailbox (MBM)
13.60.F0
Media jam inside inner rear door of the MBM (Multi-Bin MailBox)
* 13.60.A0 Jam printing unknown output bin.
* 13.60.A1 Jam printing to output Bin 1.
* 13.60.A2 Jam printing to output Bin 2.
* 13.60.A3 Jam printing to output Bin 3.
* 13.60.A4 Jam printing to output Bin 4.
* 13.60.A5 Jam printing to output Bin 5.
* 13.60.D0 Jam printing unknown output bin.
* 13.60.D1 Jam printing to output Bin 1.
* 13.60.D2 Jam printing to output Bin 2.
* 13.60.D3 Jam printing to output Bin 3.
* 13.60.D4 Jam printing to output Bin 4.
* 13.60.D5 Jam printing to output Bin 5.
* 13.60.51 A jam is detected when printing to output 1.
* 13.60.52 A jam is detected when printing to output Tray 2.
* 13.60.53 A jam is detected when printing from Tray 3.
* 13.60.54 A jam is detected when printing from Tray 4.
* 13.60.55 A jam is detected when printing from Tray 5.
* 13.60.5D A jam is detected when printing from the duplexer.
* 13.60.61 A jam is detected when printing to output 1.
* 13.60.62 A jam is detected when printing to outpuy Tray 2.
* 13.60.63 A jam is detected when printing from Tray 3.
* 13.60.64 A jam is detected when printing from Tray 4.
* 13.60.65 A jam is detected when printing from Tray 5.
* 13.60.6D A jam is detected when printing from the duplexer.
1. Remove paper jam
a. Open up output device inner rear door.
b. Remove all paper jams
c. Close the output device innder rear door.
d. Open Printer rear door.
e. Remove Fuser Assemlby
Caution
Fuser may be HOT.
f. Remove any paper jams within printer.
g. Reinstall fuser Assembly
h. Close rear door.
2. Replace inner cover bottom assembly.
If the problem continues, please contact Printer Repair Experts – Customer Care for further assistance. (888) 276-4666
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Hours Of Operations | Monday - Friday 9:00AM- 5:00PM | Saturday & Sunday Closed
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Email: info@printer-repair-experts.net
