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HP Laserjet P3015 Common issues and Error Codes

HP LaserJet P3015 slow printing
HP Laserjet P3015 Reset Printer
HP Laserjet P3015 Toner Cartridge Q2612A
HP Laserjet P3015 Continuous processing error
HP Laserjet P3015 Skewed Prints
HP Laserjet P3015 Phantom Paper Jam
HP Laserjet P3015 51.00.10 Error 

HP LaserJet P3015 slow printing

Question:
Good Day,
I have an HP Laserjet P3015 that has a slow printing issue.  When a  print job is sent to the printer, the print job will take from 2 minutes to 10 minutes to print.  I’ve changed the print drivers, added the printer directly via peer to peer taking print server out of equation and nothing helps.  

Answer:
Thank you for your inquiry.  The problem is caused by the PCL6 print driver.  Re-install the printer with the PCL5 driver. 

If you have any other questions regarding this issue please call
Printer Repair Experts support staff at (888) 276-4666 Toll Free 

 HP Laserjet P3015 Reset Printer
Question: 

Does anyone know how to cold reset an HP Laserjet P3015 Printer?  I would like to reset all the printers settings to factory settings (0.0.0.0)

Answer:  
All you need to do is perform a cold reset.  Turn the printer off and then turn the print back on.  When memory begins to count upward, press and hold down the OK button and hold down until all 3 lights come on solid.  Release button and scroll down in the menu till you see cold reset and depress the ok button.  You will have to remove the network cable in order for the network card to show 0.0.0.0.  When you cold reset the printer the device will default to bootp or DHCP will will try to find an IP Address from the server or router.  

If you have any other questions regarding this issue please call
Printer Repair Experts support staff at (888) 276-4666 Toll Free 

HP Laserjet P3015 Toner Cartridge Q2612A

Question:
The Q2612A toner cartridge are too small  for use in the HP P3015, but the product description shows they should work.  Can anyone give me instructions for using the Q2612 toner cartridge with the HP P3015?  Are there any parts that i would need to swap from the old toner cartridge and the new one?
Thanks!

Answer:
I have verified with our supply department regarding this.  
The Q2612A toner cartridge fits the following printer models.

HP  Laser Jet (LJ) 1010 series
HP Laser Jet (LJ)  1012
HP Laser Jet (LJ)  1015
HP  Laser Jet (LJ) 1018
HP Laser Jet (LJ) 1020 series
HP  Laser Jet (LJ) 1022
HP Laser Jet (LJ) M1005mfp
HP Laser Jet (LJ) 1330
HP Laser Jet (LJ) M1319f mfp
HP Laser Jet (LJ) 3015 All-In-One
HP Laser Jet (LJ) 3020 All-In-One series
HP Laser Jet (LJ) 3030 All-in-One series
HP Laser Jet (LJ) 3052 All-In-One series
HP Laser Jet (LJ) 3055 All-In-One series

My belief is your printer is the HP Lase rjet Enterprise (Ent.) P3015,  If true, the HP Laserjet Enterprise (Ent.) P3015 is different than the HP Laserjet P3015 All - in - one printer.  The Q2612A will not work in you printer.  I hope this graph clarifies the compatible printers.  

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Continuous processing error
Question:

My printer doesn't get a specific error code.  The printer will say "processing" in the display and the control panel buttons are unusable.  The fuser is also spinning.  I have also seen a system error, press o.k. to clear message.   

Answer:
Perform the following steps. 
(1) Upgrade the printers firmware.  
(2) Replace the printer formatter 

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Skewed Prints. 

Question:
I'm working on an HP Laserjet P3015 and the prints are skewed on the high right side.  I have tried to print from both tray 1 and tray 2 with no  success.  I have inspected the cartridge guides and there are no damages to cartridge that would cause the cartridge to sit crooked in the printer.  I have also tried another new toner cartridge with no resolution.  
 I'm stumped and hope someone can offer some suggestions.  

Answer:
First push the printers firmware, even if the printer has the latest version.  The firmware maybe corrupted.
Inspect the transfer roller assembly ends for broken plastic these ends locks the transfer roller in place.  Make sure the transfer roller locks in place correct.ly.  The springs under the side of the transfer roller popped loosed and paper is not getting even pressure across the drum unit.   Check the transfer roller on both ends and make sure it locks in place correctly.  Take the transfer roller ot and make sure the springs are seated correctly under the transfer roller.  See picture for direction. 

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Phantom Paper Jam

Question:
We just purchased (2) two new in the last month.  (1) works fine and the other one seems to be having a phantom paper jam.  We noticed when they print 10+ pages, the printer will stop printing, the red light will illuminate and the display will say to open the top and remove paper jam.  One you open and close the top cover and press OK the printer will continue to print.  I have looked over the printer from top to bottom and see no problem.  The other Laserjet P3015 prints fine with the same paper and toner cartridges.
We have also updated the printers drivers on the computer will no resolution.  

Answer:
Follow the following steps.
(1) Update the printers engine firmware.  Update even if the printer shows the latest version installed.  The printers firmware maybe corrupted.  (if no resolution continue to the next step)
(2) Replace the printers tray 2 pickup roller and Tray 2 serration pad.  (after replacing roller and separation pad and no resolution then proceed to the next step.
(3) Inspect the Tray 2 paper cassette tray to make sure the paper in the cassette moves up and down freely.  Some time the spring that moves the paper cassette tray up and down will become weak and when the paper cassette tray is full of paper you will see more intermittent paper jams.  You can also make sure paper cassette tray is not full and perform a paper path test to see if the printer continues to jam. (no resolution then proceed to the next step)
(4) Check the Tray 2 pickup roller solenoid.  Sometimes the solenoids pad for reducing noise becomes sticky and may cause an intermittent paper jam  See picture for direction.

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

51.00.10 Error on HP LaserJet P3015 P3015n P3015dn

Problem:
Error Code 51.00.10  displayed on printer.  Attempted to turn printer off and then back on and the error continues to persist. 

Remedy:
the error code is attributed to the laser scanner assembly.  Attempt the following:
(1) Turn printer off and wait 30 seconds and then power up the printer.  If error continues proceed to #2
(2) Reseat the the connect ions to the laser scanner and the DC Con troller.  If error continuos , proceed to #3
(3) Replace the Laser scanner assembly.           

RM1-6322-000 Laser Scanner Unit
For use in:
HP LaserJet Enterprise 500 MFP M525dn
HP LaserJet Enterprise 500 MFP M525f
HP LaserJet Enterprise P3015
HP LaserJet Enterprise P3015d
HP LaserJet Enterprise P3015dn
|HP LaserJet Enterprise P301 
HP LaserJet Enterprise P3015x

HP LASERJET P3010 P3015 ERROR CODES

Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the product might require service  Critical error messages 

Control panel message Event log error message
Description Recommended action
10.10.00 ERROR The product cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge.

1. Verify that a genuine HP print cartridge is installed in the product.
2. Install another print cartridge.
3. Verify that the memory tag PCA is installed in the product.
4. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.

10.91.00 CARTRIDGE ERROR
REPLACE BLACK CARTRIDGE

An error has occurred in the cartridge
1. Open the cartridge door.
2. Remove the print cartridge, and then reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge is installed in the product.
6. Install another print cartridge.
7. Verify that the memory tag PCA is installed in the product.
8. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.

10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to the print cartridge memory tag, or the memory tag is

missing.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Open the cartridge door.
2. Remove the print cartridge, and then reinstall it.
3. Close the cartridge door.
4. Turn the product off and then on.
5. Verify that a genuine HP print cartridge is installed in the product.
6. Verify that the memory tag PCA is installed in the product.
7. Verify that the memory tag connector is firmly seated in connector J1703 on the ECU. You might have to remove the main cooling fan to see this connection.
8. Install another print cartridge.

11.XX INTERNAL CLOCK ERROR
To continue press OK

The real time clock has experienced an error.
XX = 01: Dead clock battery
XX = 02: Dead real time clock

Printing can continue, but a prompt appears every time you turn on the product. To resolve the issue:
1. Power cycle the product to see if the prompt clears.
2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you must re-enter several configuration  parameters (such as the page count and the serial number).
3. If the error persists, replace the formatter PCA.

13.JJ.NT JAM IN
13.JJ.NT JAM INSIDE
A jam has occurred in the specified location.

● 13.JJ.NT JAM INSIDE REAR DOOR
● 13.JJ.NT JAM IN FUSER
● 13.JJ.NT JAM INSIDE TOP COVER
● 13.JJ.NT JAM IN TRAY 1
● 13.JJ.NT JAM IN TRAY
● 13.JJ.NT JAM IN TRAY 2
● 13.JJ.NT JAM INSIDE DUPLEXER

Remove the jammed paper.  If the message persists after you have cleared all jams, a sensor might be stuck or broken. See Paper-path test (and automatic sensors test) on page 136 or Sensor test (interactive) 

13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with

Open all trays
A jam has occurred in a tray.

1. Open each tray and check for jammed paper.
2. Open the cartridge door.
3. Remove the print cartridge and any paper.
4. Reinstall the print cartridge and close the cartridge door.
5. Close all trays.
6. Remove the jammed paper. 
7. If the message persists after you have cleared all jams, a sensor might be stuck or broken. See Paper-path test (and automatic sensors test)  or Sensor test (interactive) .

21 PAGE TOO COMPLEX

For help press

alternates with

21 PAGE TOO COMPLEX

To continue press OK

 

The data in the print job is too complex.

1.. Press the OK button to print the transferred data (some data might be lost).

2. If this message displays often, simplify the print job or install more memory. 

 

22 EIO X BUFFER OVERFLOW

To continue press OK

Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.

Note: EIO 0 is reserved for the HP Jetdirect embedded print server.

1. Press the OK button to clear the message. (The job does not print.)

2. Check the host configuration. If the message persists, contact Printer Repair Experts.net (888) 276-4666

 

22 EMBEDDED I/O BUFFER OVERFLOW

To continue press OK

Too much data was sent to the product's internal HP Jetdirect. Press the OK button to continue printing. Some data might be lost.

 

22 USB I/O BUFFER OVERFLOW

To continue press OK

Too much data was sent to the USB port. Press the OK button to clear the error message. (The job does not print.)

 

40 EIO X BAD TRANSMISSION

To continue press OK

The connection has been broken between the product and the EIO card in the specified slot [X].

Note: EIO 0 is reserved for the HP Jetdirect embedded print server.

Press the OK button to clear the error message and continue printing.

 

40 EMBEDDED I/O BAD TRANSMISSION

To continue press OK

The connection has been broken between the product and HP Jetdirect print server.

1. Print the configuration and Embedded JetDirect pages to verify that the card status is “Ready,” and that the protocol reads “Ready.”

2. Verify that all the configuration parameters (IP address, configuration method, and domain) are correct.

3. Verify that you are using a working network cable.

4. Verify you can “ping” a network address from the product.

5. Verify that the HP JetDirect print server has the latest firmware. HP JetDirect firmware is part of the product firmware. Find the latest product firmware at www.hp.com.

 

41.3 UNEXPECTED SIZE IN TRAY 1

MANUALLY FEED

You have configured Tray 1 for a different size of paper than the print job requires.

NOTE: This error can be caused by a multi feed problem. 

Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller). Reload the tray with the correct paper size. If another tray contains the correct size, the product prompts you to press the OK button to use another tray.

 

41.3 UNEXPECTED SIZE IN TRAY

For help press

alternates with

LOAD TRAY [TYPE] [SIZE]

To use another tray press OK

You have configured the tray for a different   size of paper than the print job requires.

NOTE: This error can be caused by a multi feed problem. Open, and then close, the cartridge door to clear the error message. If the error persists, and the tray is correctly configured, try cleaning the Tray 1 pickup roller (or you might have to replace the roller).

1. Reload the tray with the correct paper size.

2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same.

3. Press the OK button and scroll to the TRAY SIZE = option. Reconfigure the size in a tray to match the size required for the print job.

4. If the error does not clear, turn the product off and then on.

5. If the message persists, contact an HPauthorized service or support provider.

 

41.X ERROR

For help press

alternates with

41.X ERROR

To continue press OK

A temporary printing error occurred. 

1. Press the OK button to see if the page will print. If necessary, turn the product off and then on.

2. Verify that the correct size paper is loaded in the input tray.

3. Verify that the loaded paper meets HP specifications. If the paper sticks together, the paper defect sensors will detect a sheet of paper longer than what is expected in the product.

4. Verify that all paper size settings on the control panel, in the print driver settings, and in the software program match.

 

49.XXXX ERROR

To continue turn off then on

A critical firmware error has occurred that  caused the processor on the formatter to cease operation. This error can be caused by invalid print commands, corrupt data, or invalid operations. Sometimes electrical “noise” in the cable can corrupt data during transmission to the product. Other causes can be poor-quality cables, poor connections, or home-grown programs. On rare occasions, the formatter is at fault.

1. Turn off the product, and then turn it on.

2. Press the stop button to clear the print job from the product memory.

3. Turn off the product, and then turn it on.

4. Print a document from a different  software program. If the job prints, return to the first program and try to print a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance.

5. If the message persists with different software programs and print jobs, disconnect the cables to the product that connect it to the network or computer.

6. Turn off the product.

7. Remove all EIO devices from the product.

8. Turn on the product.

9. If the error no longer exists, replace each EIO device one at a time, making sure to turn the product off and on again as you install each device.

10. Replace an EIO device if you determine that it causes the error.

 

50 Fuser Error None The product has experienced an

internal hardware error.

 

Turn off the power switch, wait at least 20 minutes, and then turn on the power switch and wait for the product to initialize.

 

Note The device power must remain off  for at least 20 minutes for the fuser to cool down and properly reset.  If a surge protector is being used, remove it. Plug the printer directly into the wall socket. Use the power switch to turn the product on. Check the cabling connections to the heating element. If, the error persists, replace the fuser. See, Fuser. Table 6-1. Alert and warning messages (continued)

 

50.X FUSER ERROR

For help press

A fuser error has occurred. The values for X are listed below.

● 50.1: Low fuser temperature of thermistor (TH1)

● 50.2: Fuser warm-up service

● 50.3: High fuser temperature of thermistor (TH1)

● 50.4: Faulty fuser (drive circuit failure)

● 50.8: Lower fuser temperature of thermistor (TH2)

● 50.9: High fuser temperature of thermistor (TH2)

1. Power cycle the product to determine if the error is persistent.

2. Verify that the correct fuser model is installed in the product.

3. Verify that the correct voltage fuser is installed in the product.

4. 50.2 errors: Make sure that the connectors J8002 and J1505 are fully seated on the ECU, and connector J18 is fully seated on the fuser.

5. 50.1, 50.3, 50.8, and 50.9 errors: Make sure that the connectors J18 and J1608 are fully seated on the ECU.

6. 50.8 errors: Remove the fuser and make sure that there is no residual media or toner has built up on the fuser. 

7. 50.4 errors: Make sure that the power to the product meets the specifications for the product.

NOTE: If the power supplied to the product is outside the specifications, the fuser temperature control circuit will not properly work, causing a fuser malfunction. Make sure that the connector J1002 and  J1505 are fully seated on the ECU. If the error persists, replace the ECU.

8. If the error persists, replace the fuser.

 

51.XY ERROR

To continue turn off then on

A laser/scanner error has occurred.

1. From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate.

2. If you cannot hear the motor rotate, verify that connector J1702 and connector J1505 are fully seated on the DC controller PCA (ECU).

3. Verify that the connector J100 on the laser/scanner assembly is securely attached.

4. If the error persists, replace the laser/ scanner assembly.

 

52.XY ERROR

For help press

alternates with

52.XY ERROR

To continue turn off then on

A laser/scanner error has occurred.

X = 0, Y = 0: scanner error

X = 2, Y = 0: scanner rotation error

1. From the DIAGNOSTICS menu, run the laser/scanner motor component test.  Verify that you can hear the motor rotate.

2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU).

3. Verify that the connector J12 on the laser/scanner assembly is securely attached.

4. If the error persists, replace the laser/ scanner assembly.

 

53.X0.01 ERROR

UNSUPPORTED DIMM

The product does not support the DIMM. Replace the DIMM with one that the product

supports.

 

55.XX.YY DC CONTROLLER ERROR

For help press

alternates with

55.XX.YY DC CONTROLLER ERROR

To continue turn off then on

A temporary printing error occurred.

1. Turn the product off and then on.

2. Remove any third-party memory or USB device, and then turn the product off and then on.

3. Remove and then reinstall the formatter.

4. If the error persists, remove the formatter and perform an engine test (see Engine-test button on page 134). If the engine test page fails to print, replace the DC controller (part of the ECU). If the engine test page prints, replace the formatter.

 

56.X ERROR

For help press

alternates with

56.X ERROR

To continue turn off then on

The input device is unknown.

56.1 = unknown input device

1. Turn the product off and then on.

2. Reinstall all the input devices.

3. Remove all non-HP paper handling devices.

 

57.XX ERROR

For help press

alternates with

57.XX ERROR

To continue turn off then on

A temporary printing error occurred in one of the two product fans (main fan FM1 or sub fan FM2). 57.03: sub fan FM2 error 57.04: main fan FM1 error

1. Turn the product off and then on.

2. Verify that the main fan connection at connector J1606 on the DC controller PCA (ECU) is firmly seated.

3. Verify that the sub fan connection at connector J1505 on the DC controller PCA (ECU) is firmly seated.

4. Turn the printer on and verify each fan is spinning.

5. Replace the main fan or the sub fan if they are not operational.

 

58.XX ERROR

For help press

alternates with

58.XX ERROR

To continue turn off then on

A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply.

● 58.02 = check environmental sensor TH3

● 58.04 = check low-voltage power supply (ECU)

Make sure the line voltage and current source meet the electrical specifications for the product.

To resolve problems with the power supply:

1. Remove the product from any UPS supplies, additional power supplies, or power strips. Plug the product into a wall outlet and see if this resolves the problem.

2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one being used.

3. Replace the ECU.

 

59.XY ERROR

For help press

alternates with

59.XY ERROR

To continue turn off then on

A temporary printing error occurred.

● 59.30 = fuser motor start up error (M8002)

● 59.40 = fuser motor rotation error (M8002)

● 59.50 = main motor start up error (M8001)

● 59.60 = main motor rotation error (M8001)

59.30 and 59.40 errors

1. Turn the product off and then on.

2. Make sure that connectors J8002 and J1504 are fully seated on the ECU.

3. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the fuser motor functionality. If necessary, replace the motor (M8002).

59.50 and 59.60 errors

1. Make sure that connector J1503 is fully seated on the ECU.

2. Use the COMPONENT TEST (in the DIAGNOSTICS menu) to test the main motor functionality. If necessary, replace the motor (M8001).

 

68.X PERMANENT STORAGE FULL

For help press

alternates with

68.X PERMANENT STORAGE FULL

To continue press OK

The permanent storage is full. Some settings might have been reset to the factory defaults.

1. If the error does not clear, turn the product off and then on.

2. Print a configuration page and check the product settings to determine which values have changed.

3. To clean up permanent storage, turn the product off, and then press and hold the Menu button while turning the product on.

4. If the message persists, contact an HPauthorized service or support provider. 

 

68.X PERMANENT STORAGE WRITE FAIL

To continue press OK

The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage. Press the OK button to continue.

If the error does not clear, turn the product off and then on.

 

68.X STORAGE ERROR SETTINGS

CHANGED

For help press

alternates with

68.X STORAGE ERROR SETTINGS

CHANGED

To continue press OK

An error occurred in the product permanent  storage and one or more product settings has been reset to its factory default. Press the OK button to resume printing.Print a configuration page, a menu map, and check the product settings to determine which values have changed. 

If the error does not clear, turn the product off and then on.

 

69.X ERROR

Duplexer mechanism has failed.

Turn the product off and then on.

 

 

79.XXXX ERROR

To continue turn off then on

The product detected a critical hardware error.

1. Press the stop button to clear the print job from the product memory. Turn the product off and then on.

2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps.

1. Turn the product off.

2. Disconnect all cables to the product that connect it to the network or computer.

3. Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM.

4. Remove the EIO device from the product.

5. Turn the product on.

If the error no longer exists, follow these steps.

1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.

2. Replace the DIMM or EIO device that you determine caused the error.

3. Reconnect all cables that connect the product to the network or computer.

 

8X.YYYY EIO ERROR The EIO accessory card in slot [X] has

encountered a critical error.

1. Turn the product off and then on.

2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on.

3. Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on.

4. Replace the EIO accessory in slot [X].

 

8X.YYYY EMBEDDED JETDIRECT ERROR 

The embedded HP Jetdirect print server has encountered a critical error.

Turn the product off and then on.

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