HP Laserjet P3015, M521 Common issues and Error Codes

HP Laserjet P3015 Common issues and Error Codes

HP LaserJet P3015 slow printing
HP Laserjet P3015 Reset Printer
HP Laserjet P3015 Toner Cartridge Q2612A
HP Laserjet P3015 Continuous processing error
HP Laserjet P3015 Skewed Prints
HP Laserjet P3015 Phantom Paper Jam
HP Laserjet P3015 51.00.10 Error 

HP LaserJet P3015 slow printing

Question:
Good Day,
I have an HP Laserjet P3015 that has a slow printing issue.  When a  print job is sent to the printer, the print job will take from 2 minutes to 10 minutes to print.  I’ve changed the print drivers, added the printer directly via peer to peer taking print server out of equation and nothing helps.  

Answer:
Thank you for your inquiry.  The problem is caused by the PCL6 print driver.  Re-install the printer with the PCL5 driver. 

If you have any other questions regarding this issue please call
Printer Repair Experts support staff at (888) 276-4666 Toll Free 

 HP Laserjet P3015 Reset Printer
Question: 
Does anyone know how to cold reset an HP Laserjet P3015 Printer?  I would like to reset all the printers settings to factory settings (0.0.0.0)

Answer:  
All you need to do is perform a cold reset.  Turn the printer off and then turn the print back on.  When memory begins to count upward, press and hold down the OK button and hold down until all 3 lights come on solid.  Release button and scroll down in the menu till you see cold reset and depress the ok button.  You will have to remove the network cable in order for the network card to show 0.0.0.0.  When you cold reset the printer the device will default to bootp or DHCP will will try to find an IP Address from the server or router.  

If you have any other questions regarding this issue please call
Printer Repair Experts support staff at (888) 276-4666 Toll Free 

HP Laserjet P3015 Toner Cartridge Q2612A

Question:
The Q2612A toner cartridge are too small  for use in the HP P3015, but the product description shows they should work.  Can anyone give me instructions for using the Q2612 toner cartridge with the HP P3015?  Are there any parts that i would need to swap from the old toner cartridge and the new one?
Thanks!

Answer:
I have verified with our supply department regarding this.  
The Q2612A toner cartridge fits the following printer models.

HP  Laser Jet (LJ) 1010 series
HP Laser Jet (LJ)  1012
HP Laser Jet (LJ)  1015
HP  Laser Jet (LJ) 1018
HP Laser Jet (LJ) 1020 series
HP  Laser Jet (LJ) 1022
HP Laser Jet (LJ) M1005mfp
HP Laser Jet (LJ) 1330
HP Laser Jet (LJ) M1319f mfp
HP Laser Jet (LJ) 3015 All-In-One
HP Laser Jet (LJ) 3020 All-In-One series
HP Laser Jet (LJ) 3030 All-in-One series
HP Laser Jet (LJ) 3052 All-In-One series
HP Laser Jet (LJ) 3055 All-In-One series

My belief is your printer is the HP Lase rjet Enterprise (Ent.) P3015,  If true, the HP Laserjet Enterprise (Ent.) P3015 is different than the HP Laserjet P3015 All - in - one printer.  The Q2612A will not work in you printer.  I hope this graph clarifies the compatible printers.  

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Continuous processing error
Question:
My printer doesn't get a specific error code.  The printer will say "processing" in the display and the control panel buttons are unusable.  The fuser is also spinning.  I have also seen a system error, press o.k. to clear message.   

Answer:
Perform the following steps. 
(1) Upgrade the printers firmware.  
(2) Replace the printer formatter 

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Skewed Prints. 

Question:
I'm working on an HP Laserjet P3015 and the prints are skewed on the high right side.  I have tried to print from both tray 1 and tray 2 with no  success.  I have inspected the cartridge guides and there are no damages to cartridge that would cause the cartridge to sit crooked in the printer.  I have also tried another new toner cartridge with no resolution.  
 I'm stumped and hope someone can offer some suggestions.  

Answer:
First push the printers firmware, even if the printer has the latest version.  The firmware maybe corrupted.
Inspect the transfer roller assembly ends for broken plastic these ends locks the transfer roller in place.  Make sure the transfer roller locks in place correct.ly.  The springs under the side of the transfer roller popped loosed and paper is not getting even pressure across the drum unit.   Check the transfer roller on both ends and make sure it locks in place correctly.  Take the transfer roller ot and make sure the springs are seated correctly under the transfer roller.  See picture for direction. 

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

HP Laserjet P3015 Phantom Paper Jam

Question:
We just purchased (2) two new in the last month.  (1) works fine and the other one seems to be having a phantom paper jam.  We noticed when they print 10+ pages, the printer will stop printing, the red light will illuminate and the display will say to open the top and remove paper jam.  One you open and close the top cover and press OK the printer will continue to print.  I have looked over the printer from top to bottom and see no problem.  The other Laserjet P3015 prints fine with the same paper and toner cartridges.
We have also updated the printers drivers on the computer will no resolution.  

Answer:
Follow the following steps.
(1) Update the printers engine firmware.  Update even if the printer shows the latest version installed.  The printers firmware maybe corrupted.  (if no resolution continue to the next step)
(2) Replace the printers tray 2 pickup roller and Tray 2 serration pad.  (after replacing roller and separation pad and no resolution then proceed to the next step.
(3) Inspect the Tray 2 paper cassette tray to make sure the paper in the cassette moves up and down freely.  Some time the spring that moves the paper cassette tray up and down will become weak and when the paper cassette tray is full of paper you will see more intermittent paper jams.  You can also make sure paper cassette tray is not full and perform a paper path test to see if the printer continues to jam. (no resolution then proceed to the next step)
(4) Check the Tray 2 pickup roller solenoid.  Sometimes the solenoids pad for reducing noise becomes sticky and may cause an intermittent paper jam  See picture for direction.

If you have any other questions regarding this issue please call Printer Repair Experts support staff at (888) 276-4666 Toll Free

51.00.10 Error on HP LaserJet P3015 P3015n P3015dn

Problem:
Error Code 51.00.10  displayed on printer.  Attempted to turn printer off and then back on and the error continues to persist. 

Remedy:
the error code is attributed to the laser scanner assembly.  Attempt the following:
(1) Turn printer off and wait 30 seconds and then power up the printer.  If error continues proceed to #2
(2) Reseat the the connect ions to the laser scanner and the DC Con troller.  If error continuos , proceed to #3
(3) Replace the Laser scanner assembly.           

RM1-6322-000 Laser Scanner Unit
For use in:
HP LaserJet Enterprise 500 MFP M525dn
HP LaserJet Enterprise 500 MFP M525f
HP LaserJet Enterprise P3015
HP LaserJet Enterprise P3015d
HP LaserJet Enterprise P3015dn
|HP LaserJet Enterprise P301 
HP LaserJet Enterprise P3015x