HP LaserJet Enterprise
Update firmware using USB flash drive or the Embedded Web Server (EWS)
Introduction
What you need to know
Step one: Print a Configuration page
Step two: Download the latest firmware
Step three: Update the firmware
Introduction
Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer. To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise models.
If you have another HP LaserJet model, a firmware update might not be recommended. Check the ReadMe file for these printers before performing a firmware update.
This document provides instructions on how to update the firmware for a single printer when the printer is in a ready state or an error state.
A ‘ready’ state is indicated either when Ready displays on the control panel, or after the printer finishes initializing and all lights illuminate solid.
For instructions on how to update the firmware for multiple printers at one time using HP Web Jetadmin, go to Update firmware using HP Web Jetadmin (c03840402) (in English).
For information about updating Jetdirect Print Servers using HP Web Jetadmin or HP Download Manager with FTP or the Jetdirect Embedded Web Server, go to
What you need to know
Before performing a firmware update, review these requirements:
Step one: Print a Configuration page
To obtain the IP address and determine the version of firmware currently installed on the printer when it is in a ready state, print a configuration page.
If the printer is in an error state, skip to Method three: USB flash drive — Preboot menu.
From the Home screen on the printer control panel, follow these steps:
From the Embedded Web Server (EWS), follow these steps:
While you can view the Firmware Revision and Datecode under the "Device Information" section of theConfiguration page on the Information tab, it is recommended that you physically print the Configuration page from the printer to verify the installed firmware version.
Step two: Download the latest firmware
The HP LaserJet firmware download available from www.hp.com contains firmware for the printer, embedded JetDirect (if applicable), and HP paper handling accessories used with the printer in one convenient file.
To view the latest enhancements, fixes, and other helpful information, select the firmware filename and then select the Readme tab.
The firmware file is in the format "xxxxxxx.bdl" where "xxxxxxxx" indicates the firmware file name and ".bdl" is the file extension. This file will not launch or install automatically.
Step three: Update the firmware
There are three supported methods to perform a firmware update on this printer. Use only one of the following methods to update the firmware of this printer either locally or remotely. If the printer is in an error state, useMethod three: USB flash drive — Preboot menu.
Depending on the firmware release version, the Preboot menu method using a USB flash drive that is typically used when the printer is in an error state might be recommended even when the printer is in a ready state.
Method one: Embedded Web Server (EWS)
The Embedded Web Server (EWS) can be used to update the firmware remotely on a network-connected printer in a ready state. These steps should only be used if the printer is able to boot to a ready state. For a USB-connected device, skip to Method two: USB flash drive — Device Maintenance menu.
If the update process hangs or you receive an incorrect/corrupt file error within your internet browser when using the Embedded Web Server to update the firmware, the printer should still function properly but the firmware update is not complete. Try again to update the firmware using the USB flash drive method from the control panel. Updating the firmware from version 11.1 to 11.3 will help eliminate the occurrence.
here Follow the instructions below and/or watch the following video. If the video does not play, click to view it on YouTube.
If there is an error message displayed on the control panel, resolve the error first. If the error message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
and then press Enter.
The Embedded Web Server (EWS) opens.
If an “administrator password must be set" warning displays, select the Security tab, select the General Security option in the left pane, and then under the Set the Local Administrator password section, reset the password.
Do not close the browser window until the HP Embedded Web Server (EWS) displays the confirmation page.
The printer will NOT automatically reboot. To ensure a successful firmware update, make sure to reboot the printer.
Method two: USB flash drive - Device Maintenance menu
A portable USB flash drive can be used to update the firmware directly from the control panel when the printer is in a ready state. These steps should only be used if the printer is able to boot to a ready state.
here Follow the instructions below and/or watch the following video. If the video does not play, click to view it on YouTube.
USB flash drives with a CD formatted partition might not be recognized by the printer. You might need to try a different USB flash drive.
If there is an error message displayed on the control panel, resolve the error first. If the error message persists, see Method three: Update firmware using a USB flash drive - Preboot menu.
If the message No USB Thumbdrive Files Found displays on the control panel, make sure the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a different USB flash drive.
If there is more than one .bdl file on the storage device, make sure to scroll to and select the correct file for the printer and firmware version.
Method three: USB flash drive - Preboot menu
A firmware update might be necessary to help resolve an issue for a single printer. When the printer is in an error state, the Preboot menu can be used to update the firmware directly from the control panel using a portable USB flash drive.
Do NOT use these steps to update the firmware for a printer that is in a ready state unless otherwise recommended for the firmware version of the printer. If a "Disk Full" message displays when using this method, contact the HP support center in your country/region to help troubleshoot the issue.
USB flash drives with a CD formatted partition might not be recognized by the printer. You might need to try a different USB flash drive.
OR
To scroll on the control panel, use the touch screen scrollbar or the up/down arrow buttons. If indicated on the touchscreen, you will need to use the 3 (up) and 9 (down) keys on the control panel to scroll.
If the message No USB Thumbdrive Files Found displays on the control panel, make sure the .bdl file is saved to the main directory and is not inside a folder. If the message persists, try using a different USB flash drive.
If there is more than one .bdl file on the storage device, make sure to scroll to and select the correct file for the printer and firmware version.
until Continue displays, selectContinue, and then wait for the printer to automatically reboot.
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Hours of Operations
Hours Of Operations | Monday - Friday 9:00AM- 5:00PM | Saturday & Sunday Closed
Telephone (888) 276-4666
© 2023 Printer-Repair-Experts.net
Email: [email protected]