SUPPLY PROBLEM - 79 ERROR CONTINOUS REBOOT  |  HP COLOR LASERJET M281

 

Supply Problem

79 Error (Continuous reboot)

Affected HP Models

HP Color Laserjet M254nw
HP Color Laserjet M254dw
HP Color Laserjet M280nw
HP Color Laserjet M281dn

HP Color Laserjet M154A
HP Color Laserjet M154nw
HP Color Laserjet M180
HP Color Laserjet M181
HP Color Laserjet M191FW

Description:
After auto-updating the printer's firmware, the printer will boot up and display Supply Problem.   On some printers, it will also display after several minutes 79 Error and begin a continuous reboot if WIFI Network is enabled.


Remedy:
HP's latest firmware update  (firmware date code 20201021) is causing the printer to not accept 3rd party (Non-OEM) toner cartridges.   If 3rd party or non-OEM toner cartridge(s) are installed, the printer will display one of the following error:  Supply Problem | Cartridge Error | Toner Cartridge Error.    Also, some end-user is reporting 79 Errors with a continuous loop.   

To resolve the issue you will need to replace any installed 3rd party toners with OEM (Original Equipment Manufacturer - HP ) toners cartridges.  We have seen success with downgrading the printer's firmware to the previous date code, disabling various printer features.  

Call our Support Group to schedule an onsite service appointment and one of our experienced technicians is able to perform the downgrade and disable printer features, to prevent the printer from auto updating. 

 

 Printer Repair Experts
(888) 276-4666 Toll-Free

 SUPPLY ERROR