HP Laserjet 4345MFP 13.0 Paper Jam | HP Laserjet M4345MFP 13.0 Paper Jam
Message in Printer Display
13. JAM IN ENVELOPE FEEDER
Overview
Media is jammed within the envelope feeder. Take out the stuck prints in the
envelope feeder. Follow the guidelines in the on-screen dialog box. See removing jam from the Optional Accessory envelope-feeder region.
■13.01 Paper Jam Error = paper didn’t arrive at the prefeed sensor (PS102) within the required time period.
■ Paper Jam Error 13.02.00 = paper failed to come to the top-of-page sensor (PS103) under the defined time.
■ Paper Jam Error Code 13.12.07 = The staple cartridge
■13.12.08 Paper Jam Error Code = The output bin media present sensor (a printed page is stuck)
■ Paper Jam Error Code 13.12.09 = The output bin inlet sensor ((a printed page is caught))
■ 13.12.10 Paper Jam Error = The output bin inlet sensor ((paper couldn’t reach the sensor at the right time)
■ 13.12.11 Paper Jam Error = paper is found inside the output bin after the HP Laserjet 4345 multifunction is powered on.
■ 13.31 Paper Jam Error = paper is jammed within the reversing assembly.
Suggested Remedies:
1 Clear out all obstructed prints.
2 Check that the connected adapter J50 within the dc controller PCA is solidly installed.
3 Check that the two connection adapter that are located in the rear end belonging to the reversing assembly are installed.
4 Work with the component diagnostic test to test 3 motors: output motor, switchback motor, intermediate switchback motor.
5 Working with the component diagnostic test to test a couple of solenoids: alienation solenoid (SL106) and face-up/face-down solenoid (SL105).
6 Working with the manual sensor test to test a pair of sensors: reversing-paper sensor PS110 (sensor “H”) and paper-delivery sensor PS109 (sensor “K”).
7 should any of these components fail. Remove and replace the reversing assembly.
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HP Laserjet 4345MFP 13.0 Paper Jam
Message in Printer Display:
13. JAM IN ENVELOPE FEEDER
Information:
The Tray 1 (Manual feed) pickup solenoid might be faulty.
Suggested Remedies:
Eliminate the jammed media from tray 1 .
Follow along with the guidelines in the control panel dialog box.
If error message continues, Proceed to the DIAGNOSTICS menu and touch COMPONENT TEST. Execute the analysis for MP TRAY SOLENOID. Should the solenoid is malfunctioning, swap solenoid .
Message in Printer Display:
13. JAM IN TRAY X
Information:
Media is stuck within designated tray.
■ 13.01.00 Paper Jam Error = prints didn’t pass the pre-feed sensor (PS102) inside of allocated time period.
■ 13.02.00 Paper Jam Error = a printed page didn’t reach at the top-of-page sensor (PS103) within the allocated time frame.
Suggested Remedies:
Follow along with the guidelines in the control panel dialog box on the HP Laserjet 4345MFP
Message in Printer Display:
Media is stuck within designated tray.
Information:
Media is stuck within designated tray.
■ 13.01.00 Paper Jam Error = prints didn’t pass the pre-feed sensor (PS102) inside of allocated time period.
■ 13.02.00 Paper Jam Error = a printed page didn’t reach at the top-of-page sensor (PS103) within the allocated time frame.
Suggested Remedies:
Follow along with the guidelines in the control panel dialog box.
Message in Printer Display:
13. JAM INSIDE DUPLEXER Remove duplexer from lower left area
Information:
13.13.00 Paper Jam Error = pages jammed in the the duplexer
Suggested Remedies:
Adhere to the instructions in the display panel dialog box.
If your message carries on, exchange duplexing unit.
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Message in Printer Display:
13. JAM INSIDE RIGHT ACCESS DOOR Open all right access doors ABOVE tray X
Information:
Paper is lodged under the jam-access door for the tray which is advised.
Suggested Remedies:
Clear the paper jam.
Message in Printer Display:
13. JAM INSIDE TOP COVER AREA
Information:
Prints is crammed inside the top cover vicinity.
■ Paper Jam Error 13.02.00 / 13.02.00 Paper Jam Error = page is stopped under the top-of-page sensor (PS103).
■ 13.25.20 Paper Jam Error / Paper Jam Error 13.05.00 = page failed to come to the fuser-delivery sensor (PS108) in the the certain time.
■ Paper Jam Error 13.09 / 13.09 Paper Jam Error = Prints is crammed under reversing paper sensor (PS110).
■ 13.20.00 Paper Jam Error / Paper Jam Error 13.20.00 = The pre-feed sensor (PS102), the fuser-delivery sensor (PS108), or the top-of-page sensor (PS103) sensed prints inside the HP Laserjet 4345MFP anytime it is turned on.
■ Paper Jam Error 13.21.00 / 13.20.00 Paper Jam Error = The top cover were opened when processing print job, or / and the top-cover switch (SW101) has failed.
■ 13.31.00 Paper Jam Error / Paper Jam Error 13.31.00 = media didn’t hit the reversing paper sensor (PS110) within the specified time.
■ Paper Jam Error 13.33.00 / 13.33.00 Paper Jam Error = media could not hit the paper-delivery sensor (PS109) within the allocated
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Our Printer Repair Experts are ready to tackle your printer issues the same day you call! With stocked maintenance kits and a 180-day warranty on all parts and service, we’re your go-to team for reliable solutions. Call (888) 276-4666 now to get your printer back up and running smoothly!
FAQ's - Frequently Asked Questions
The 13.0 paper jam error typically indicates that paper is stuck in the feed path, such as the input tray, registration area, or fuser. Common causes include misaligned paper, worn rollers, or incorrect paper type.
To resolve the issue, turn off the printer, carefully remove any jammed paper from the input tray, fuser, or rollers, and ensure that no scraps are left inside. Regularly clean and inspect rollers for wear.
Regular maintenance can help prevent jams. Make sure to use the correct paper type, clean the rollers regularly, and keep the printer free of dust and debris.
Recurring paper jams may be due to worn feed rollers, incorrect paper settings, or damaged internal components. Inspect the rollers for signs of wear and replace if necessary.
Yes, we offer same-day service for printer issues. We also stock replacement parts and provide a 180-day warranty on repairs. Call our Customer Care Group at (888) 276-4666 to schedule a service visit.